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Credit Controller
2 months ago
Job Summary:
We are seeking a highly skilled Credit Controller to join our team at Metro Bank. As a Credit Controller, you will be responsible for monitoring and maintaining ledger performance, taking prompt action to prevent ageing and ensuring that funding levels are always appropriate.
Key Responsibilities:
- Monitor and maintain ledger performance, taking prompt action to prevent ageing and ensuring that funding levels are always appropriate.
- Assist with risk management and provide a first-class service to our customers, as well as maintaining internal stakeholder relationships.
- Respond to ledger changes and ensure that funding levels are always appropriate.
- Build and maintain customer relationships and provide an exceptional service, including complaints handling where necessary.
- Liaise with customers to resolve queries and obtain necessary paperwork when required.
- Attend customer visits with relationship managers/relationship directors.
- Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes.
Requirements:
- Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders.
- Have a keen eye for detail and confidence with numerical data.
- Strong communication skills, with telephone confidence and the ability to adapt your communication style to any situation.
- Credit Control experience.
- Customer service skills are essential, as you will be interacting with our customers and stakeholders.
What We Offer:
- A competitive salary and discretionary annual bonus.
- A wide range of benefits, including a generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Training to ensure you succeed in your role and plenty of internal opportunities to progress your career.
- Hybrid working opportunities, built around your role and home life, wherever possible.
