Account Manager

2 months ago

Basildon UK, Essex, United Kingdom Click4Assistance Full time

Key Account Manager – Enterprise Software


Click4Assistance Live Chat & Chatbot solution provider

Basildon, Essex –5 days a week onsite. Be part of our friendly and hard-working culture


£35k - £40K (Uncapped Commission structure)

Other similar roles: Account Manager, Key Account Manager, Sales Account Manager


Who is Click4Assistance?

Click4Assistance is a leading UK provider of Live Chat, Chatbot, and AI SaaS solutions. Based in Basildon, Essex, our enterprise-grade solutions span across a diverse range of industries, including finance, insurance, education, and both local and central government, to name a few.


We are on an exciting journey of transformation and are looking for a proactive, people-oriented Account Manager to take ownership of our servicing and retention efforts. If you have a passion for managing and growing client accounts while providing first-class service, this is a fantastic opportunity for you. Being within commutable distance to our Basildon office is essential.


As an experienced Account Manager, you will be able to demonstrate how you have developed and maintained relationships with customers, understanding their business requirements, and having a thirst for knowledge about technical or SaaS products. Your ability to understand our offerings and relate them to our clients' business challenges will significantly impact our clients and your uncapped commission structure.

What will your role look like?

• Schedule meetings and calls with existing accounts, showcasing organisation, proactivity, and accountability through strong relationships and internal collaboration.

• Demonstrate your understanding of our clients and their business challenges, providing knowledgeable advice and solutions.

• Manage changes to licence requirements and account information within the CRM. Proficiency with Microsoft 365 is highly desirable.

• Maintain low churn rates by taking proactive steps to reduce churn and increase retention. Experience reporting on, tracking, and improving over time retention metrics and KPIs is essential as this role focuses on these aspects weekly.

• Present new features and functionality to key clients. Experience presenting to larger groups, such as in webinars or at events, is advantageous.

You'll have the chance to substantially enhance your earnings with an uncapped commission structure, complemented by specialised on-the-job training and professional development opportunities.


In this position, your ideal client profile (ICP) may include senior management and director-level decision-makers, allowing for impactful interactions at the highest organisational levels.

What are our key requirements?

• Previous account management or sales experience is essential

• B2B, technology, or SaaS experience is advantageous

• Experience with CRM systems, with proficiency in Microsoft Dynamic 365 being particularly valuable

• Confident telephone and meeting manner with experience engaging with senior stakeholders

• Ability to listen, understand, and provide technical solutions as required, and willing to seek support from colleagues when needed

• Process-driven and logical approach to organising and managing a diverse range of clients across various sectors

• Skills in presenting, webinars, and events are desirable

If you possess the key requirements and have a people-centric, results-driven personality, we invite you to apply as we are sourcing candidates ASAP. We offer a competitive salary package within a dynamic professional setting, enabling you to contribute significantly to our business transformation.

What Click4Assistance can offer you:

• Uncapped commission

• Casual dress code

• Team social events

• Company pension

• Fresh fruit for all

• Team member of the month monetary reward scheme

• Earn additional days of holiday each year, up to 25 days + bank holidays

• Employee Assistance Programme, including confidential telephone counselling and legal advice

• Free private health insurance (Bupa)

Please do not apply if you are seeking hybrid or remote working. Daily commute to Basildon, Essex is required, 9am to 5:30pm Monday – Friday.






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