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Sales Account Manager
2 months ago
Job Summary:
We are seeking a highly skilled Sales Account Manager to join our team at Reed. As a Sales Account Manager, you will be responsible for identifying and fulfilling customer needs, managing sales processes, and maintaining a well-stocked warehouse.
Key Responsibilities:
- Customer Satisfaction: Ensure high levels of customer satisfaction through excellent account management and service.
- Sales Process Management: Handle the submission of pricing, quotes, and tenders to customers, progressing enquiries to the point of sale.
- Customer Liaison: Maintain regular contact with customers through emails and telephone calls, including some business development.
- Point-of-Sale Processes: Manage point-of-sale processes efficiently.
- Company Policies: Adhere to all company policies and procedures, ensuring a high standard of service.
Requirements:
- Customer Service Experience: Proven experience working in a customer service / sales environment.
- Account Development: Experience in account development and customer liaison.
- Sales Team Liaison: Coordination of price enquiries and sales team liaison to provide efficient service.
- Sales Principles: Understanding of sales principles and customer service practices.
- Communication Skills: Proficiency in English with solid communication and interpersonal skills.
- Customer Focus: A customer service focus with a friendly, helpful, confident, and engaging personality.
- Administration Skills: Basic administration skills, including proficiency in Word, Excel, and email communication.
