Account Management Lead
6 days ago
**About Vontier**
Vontier is a leading provider of refueling and payment solutions for forecourts, offering a range of products and services including tank equipment, pumps, EV chargers, sales, and monitoring systems. Our company is committed to ensuring the maintenance and management of these systems for our customers.
**Our Customer Journey**
Our customer journey extends beyond the initial sale of our products and services, with a dedicated team providing an extensive aftercare service. This includes teams who work closely with customers to develop strong strategic relationships, maximize opportunities for collaboration, and drive efficiency and capability improvements.
**Job Summary**
We are seeking a Client Relationship Manager to lead and manage our Service Account Management team. The successful candidate will have a proven track record of establishing strong and long-term customer relationships, with experience of leading, driving, and motivating teams within an account management or customer servicing environment.
**Key Responsibilities**
• Lead and manage the Service Account Management team, driving strategic relationships with customers and maximizing opportunities for collaboration and efficiency improvements.
• Develop and implement plans to enhance contractual activities and monitor adherence to key performance indicators (KPIs).
• Collaborate with the Aftermarket Management team to drive new initiatives and strategic growth activities.
• Work closely with customers to understand their needs and develop solutions to meet their requirements.
• Manage demanding customers in a customer-led organization, ensuring high levels of customer satisfaction.
• Operate at a strategic level and operational level to drive and support business results.
• Develop and maintain commercial relationships with customers, with a focus on contractual commitments and legal requirements in a service-oriented operation.
**Requirements**
• Proven experience of leading, driving, and motivating teams within an account management or customer servicing environment.
• Strong track record of establishing and maintaining strong and long-term customer relationships.
• Experience of operating in matrix operational structures.
• Customer-focused individual with experience of managing demanding customers in a customer-led organization.
• Ability to operate at a strategic level and operational level to drive and support business results.
• Commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
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