Retail Territory Manager
1 month ago
Client is looking for a Retail Territory Manager - Operations
Job Description:
Reporting to the Regional Manager the role is responsible for managing a territory overseeing the operational aspects of Essar Retail's petrol filling stations. This position requires an experienced professional with a focus on driving operational excellence.
The role will be home based with a significant travel within the territory.
- Lead and manage the operational activities of petrol filling stations within the territory, ensuring adherence to company standards, operational protocols, and regulatory requirements.
- Establish and monitor key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement. Conduct regular performance reviews and implement strategies to optimize efficiency.
- Supervise and support station managers and operational staff, providing guidance, coaching, and training as needed to ensure efficient operations and exceptional customer service.
- Identify opportunities to streamline operational processes, enhance productivity, and reduce costs. Implement best practices and standard operating procedures across all stations to improve overall efficiency.
- Maintain close relationships with property agents and brokers.
- Coordinate with suppliers and logistics partners to ensure timely delivery of fuel and other operational supplies. Monitor inventory levels and manage replenishment processes to ensure uninterrupted operations.
- Oversee maintenance activities, repairs, and upgrades at petrol filling stations to ensure they are safe, well-maintained, and compliant with regulatory standards. Manage relationships with contractors and service providers.
- Ensure compliance with health and safety regulations at all petrol filling stations within the territory. Conduct regular inspections and audits to identify and address any potential hazards or non-compliance issues.
- Drive initiatives to enhance the overall customer experience at petrol filling stations, focusing on cleanliness, convenience, and service excellence.
- Serve as the primary point of contact for operational matters within the territory. Provide regular updates, reports, and insights to senior management.
Job Attributes:
- In-depth knowledge of petrol filling station operations, including fuel management, retail processes, and facilities management.
- Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to quickly identify issues and implement effective solutions.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Meticulous attention to detail, ensuring accuracy and completeness in all operational processes and documentation.
- Ability to collaborate effectively with cross-functional teams and build strong relationships internally and externally.
- Ability to manage complex competing priorities and sales related processes.
- Good attention to detail. All documentation: accurate, complete and up to date.
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