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Technical Manager

2 months ago

Crewe, Cheshire, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Function: Quality - Field Quality
Contract: Full time - Permanent
Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role
Join the Field Quality team within Bentley Quality as the Technical Manager - Field Problem Steering. In this role, you will provide technical, process and strategic leadership for Field Quality problem solving / issue resolution activities, ensuring robust root-cause analysis and sustainable solutions to customer concerns. You will support and ensure achievement of business targets, delivering on-time and within budget. On top of this, you will play a pivotal role in reducing warranty spend and driving real quality improvements to the customer, helping to achieve our Beyond100 Quality deliverables. You will also ensure future projects are improved by driving robust lessons learned across the business.

Reporting into the Field Quality Manager, your main responsibilities include;

  • Leading Bentley FAP (Fault Elimination Process): leading the prioritisation and steering of Field Quality problems from identification and root cause definition through to containment and resolution, across all vehicle systems
  • Responsibility for the co-ordination of the Field Quality Engineer resource
  • Being accountable for delivering solutions to a specified timeframe, quality and cost with the ability to demonstrate deliverables status at any time with Key Performance Indicators
  • Running strong cross-functional networks to maximise the effectiveness of different input sensors, and development of solutions
  • Responsibility for ownership of the problem solving processes
  • Responsibility for developing and maintaining specialist technical and business knowledge and capability, to ensure appropriate technical direction is provided and propose process and method improvements to further improve operational efficiency and effectiveness
  • Being accountable for developing and influencing the strategic technical direction within Field Quality
  • Demonstrating a broad awareness of process and operational requirements within the area
  • Participation and effective representation of Field Quality in appropriate meetings and forums

About the Team

Field Quality is responsible for minimising warranty spend and maximising customer satisfaction through the elimination of Field Quality issues.

Within Bentley, the Field Quality team is separated into two halves; Data Analytics (using Field Data to identify customer quality concerns) and Problem Steering (prioritising and resolving the Field Quality concerns to minimise the customer impact).

As the Technical Manager for Field Problem Steering, you will provide technical leadership to the Field Quality Engineers, using problem solving processes to minimise the customer impact of Field Quality topics. It’s a fast paced, technically exciting and cross-functional role in a strong, experienced team where you will be able to make a real difference.

About you – Skills and Experience

  • Expert in Problem Solving and all associated systems, processes and tools linked to it (six sigma advantageous)
  • Demonstrable experience of successfully leading complex issue resolution activities
  • Delivery of results to Cost, Quality and Time targets
  • Appropriate technical experience working in the Automotive Industry or related industries
  • Strong influencing skills and communication, with a commitment to building positive relationships with other functions, and Group, as an outward facing expert
  • Ability to share technical knowledge effectively with others, as well as being able to coach and guide team members
  • Demonstrable experience of process ownership / process improvement activities
  • Good business awareness and ability to make and influence strategic and customer relevant decisions within business context, based on data and facts
  • Demonstrable technical knowledge of the whole vehicle, including development processes
  • Excellent skills in the effective presentation of technical problems to all levels up to Director and including Board

What Bentley Offers

  • Flexible working hours
  • Hybrid working options
  • 35 days annual leave inclusive of UK bank holidays
  • Progression pathways and programmes, mentoring, and study support opportunities available
  • Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
  • Health and life assurance benefits providing up to five times annual salary
  • Annual salary reviews and competitive bonus scheme
  • Contributory pension scheme – you put in 6% we put in 10%
  • Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio

The Bentley Campus
Our campus is going through an exciting transformation offering unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops and Legends gym.

#BelongingAtBentley
Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered.

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100
Announced in 2020, Bentley’s ground-breaking Beyond100 strategy targets sustainable luxury mobility leadership, reinventing every aspect of the business. Building on over two decades of forward-thinking, join us as Bentley moves towards a sustainable future.

Closing date: 7 July 2024