Technical Support Field Engineer
3 weeks ago
Field IT Solutions Engineer
Location: Field-Based
Salary: £30,000 - £40,000 + Company Vehicle or Fuel Allowance, Pension Scheme, 28 Days Annual Leave, Complimentary Parking
This is a remarkable chance to become part of a dynamic IT service provider that is experiencing growth due to securing multiple new contracts. This forward-thinking Managed Service Provider (MSP) offers ample opportunities for career advancement and professional development.
As a flourishing MSP, the company delivers a wide array of IT services and solutions to numerous local businesses. In light of their ongoing success, they are looking to expand their Infrastructure and Networking division.
In this position, you will address a diverse range of challenges for clients, delivering 1st and 2nd line support in software, network, and IT hardware troubleshooting.
The ideal candidate will possess a solid understanding of networking principles, including LAN, WAN, DNS, TCP/IP, and DHCP. Experience with firewalls, routing and switching, Microsoft 365, and preferably virtualization technologies is also required.
This role presents an excellent opportunity to join a rapidly evolving organization with a wealth of experience and knowledge, where each day brings new learning experiences.
Key Responsibilities:
• Diagnose and resolve technical issues
• Provide 1st and 2nd line support
• Participate in an on-call rotation (1 in 4 weeks) and occasional weekend work
• Conduct ongoing monitoring and maintenance of client networks and infrastructure
• Work schedule: Monday to Friday, On-Site
Candidate Profile:
• Experience in Networking, Routing, and Firewall management
• Proficiency with Microsoft 365
• Familiarity with virtualization technologies, such as VMware or Hyper-V, is desirable
• Background in Managed Service Provisioning is advantageous
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