Field IT Specialist

3 weeks ago


Crewe, Cheshire East, United Kingdom Rise Technical Full time

Field IT Support Engineer

Location: Onsite / Field Work

Salary: £30,000 - £40,000 + Company Vehicle or Fuel Allowance, Pension Plan, 28 Days Annual Leave, Complimentary Parking

This is a remarkable chance to become part of a dynamic IT solutions provider that is experiencing growth due to securing several new contracts. This innovative Managed Service Provider (MSP) offers numerous opportunities for career advancement and professional development.

The organization is a successful MSP that delivers a wide array of IT services and solutions to a diverse range of local businesses. In light of their ongoing success, they are expanding their Infrastructure and Networking division.

In this position, you will address various challenges for clients, delivering 1st and 2nd line support for software, network, and IT hardware troubleshooting.

The ideal candidate will possess a robust understanding of networking principles, including LAN, WAN, DNS, TCP/IP, and DHCP. Familiarity with firewalls, routing and switching, Microsoft 365, and preferably virtualization technologies is also required.

This role presents an excellent opportunity to join a fast-paced organization with a wealth of experience and knowledge, where each day brings new learning experiences.

Key Responsibilities:


• Diagnose and resolve technical issues


• Provide 1st and 2nd line support


• Participate in an on-call rotation (1 in 4 weeks) and occasional weekend duties


• Conduct ongoing monitoring and maintenance of client networks and infrastructure


• Work schedule: Monday to Friday, On-Site

Candidate Profile:


• Experience in Networking, Routing, and Firewall management


• Proficiency with Microsoft 365


• Familiarity with virtualization platforms, such as VMware or Hyper-V, is desirable


• Background in Managed Service Provisioning is preferred


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