Technical Support Engineer
3 weeks ago
Field Service IT Engineer
Location: Onsite / Field Work
Salary: £30,000 - £40,000 + Company Vehicle or Fuel Allowance, Pension Scheme, 28 Days Annual Leave, Complimentary Parking
This is a remarkable chance to become part of a dynamic IT solutions provider that is experiencing growth due to the acquisition of several new contracts. This forward-thinking Managed Service Provider (MSP) offers opportunities for career advancement and professional development.
The organization is a flourishing MSP that delivers a wide array of IT services and solutions to numerous local businesses. In light of their ongoing success, they are expanding their Infrastructure and Networking division.
In this position, you will address a range of challenges for clients, delivering 1st and 2nd line support for software, network, and IT hardware troubleshooting.
The ideal candidate will possess a solid understanding of networking concepts, including LAN, WAN, DNS, TCP/IP, and DHCP. Experience with firewalls, routing & switching, Microsoft 365, and ideally virtualization technologies is also required.
This role presents an excellent opportunity to join a rapidly evolving company with a wealth of experience and knowledge, where each day offers new learning experiences.
Key Responsibilities:
• Diagnose and resolve technical issues
• Provide 1st and 2nd line support
• Participate in an on-call rotation (1 in 4 weeks) and occasional weekend work
• Conduct ongoing monitoring and maintenance of client networks and infrastructure
• Work schedule: Monday to Friday, On-Site
Candidate Profile:
• Experience in Networking, Routing, and Firewall management
• Familiarity with Microsoft 365
• Knowledge of virtualization technologies, such as VMware or Hyper-V, is desirable
• Previous experience in an MSP environment is advantageous
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