Technical Operations Specialist
3 weeks ago
Job Title: Technical Operations Associate (Systems)
Location: Crewe, UK
Working Arrangement: 5 days per week on-site
Shift Pattern: 9-hour shifts, typically Monday to Friday (1893 hours annually, offering approximately 5 extra weeks off per year)
Salary & Benefits:
- Salary: £42,313 per annum
- Bonus: 10% based on performance targets
- Additional Rewards: £50 per month reward spend (options include alcohol, dental, shares plan, or pension contribution)
- Holidays: 26 days annual leave + bank holidays
Team Structure:
- You will be part of a compact team of three, reporting directly to the Technical & Services Manager.
Interview Process:
- Interviews will be conducted mid-week.
- Single interview round including an assessment.
Role Overview:
As a Technical Operations Associate, your primary responsibility will be to maintain and enhance the technical systems that underpin a fully automated warehouse along with other essential business applications. This role also encompasses providing desktop support to both on-site and remote users, in addition to network support for the Crewe site.
Key Responsibilities:
- Oversee and support critical technical systems essential for warehouse automation and business operations.
- Deliver desktop support for both on-site and remote users, along with network support for the Crewe facility.
- Identify, lead, and implement system enhancements to accommodate new business requirements, involving meticulous planning and execution.
- Engage in the management of systems/applications associated with the Warehouse Management System and SAP.
- Work on ancillary systems, including B2B, B2C, track and trace systems, EDI, and related software and hardware.
Essential Skills & Experience:
- Demonstrated experience with operational systems, ideally within a corporate IT environment.
- Hands-on desktop support experience (not helpdesk).
- Knowledge and experience with SAP, particularly in Warehouse Management Systems.
- Experience working with Red Hat Linux.
- Familiarity with ITIL frameworks.
- Proficiency in Oracle/SQL for manipulation and query execution.
- Understanding of PLC communications within robotic/automated warehouse environments.
- Strong networking knowledge and troubleshooting skills.
- Excellent communication skills with the ability to engage effectively with team members and stakeholders.
This position offers an excellent opportunity for individuals with the right technical expertise and operational understanding to contribute to a dynamic and supportive team environment. If you are looking to leverage your skills in a challenging yet rewarding setting, this role could be an ideal match.
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