Customer Relations Coordinator

6 days ago

Bellshill Scotland, North Lanarkshire, United Kingdom William Grant & Sons Full time

JOB INTRODUCTION

Provide best in class customer service which includes organising, co-ordinating & managing total demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations


MAIN RESPONSIBILITY

  • Support commercial team in all distributor changes, adhering to business guidelines.
  • Understand and analyse trends and seasonal profile for key markets, to support and advise the commercial teams where there is evidence that the demand plan may require revision.
  • Process sales orders daily, ensuring compliance with commercially agreed terms of sale, recording on ERP system, and acknowledging to customer within the agreed SLA.
  • Manage all shipments and cost per case to market from preparation of documents to booking with Freight Forwarder, ensuring delivery to customer on time in full in excess of the agreed target and HMRC compliance.
  • Ensure all documentation is prepared accurately and in a timely manner and delivered to customer in line with customs clearance requirements.
  • Minimise excess and slow-moving stock in line with agreed targets and turns.
  • Support and manage new product introduction in line with Commercial and Marketing requirements and Business SKU creation rules while minimising excess and obsolete stock.
  • Develop and maintain professional and productive relationships with third parties & ODC’s.
  • Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner.
  • Attend monthly SLA & S&OP meetings with key distributors / ODC markets, providing up to date market and customer insight.
  • Maintain a proper process framework and detailed process documentation with the appropriate governance structure.



OUR IDEAL CANDIDATE

Our ideal candidate is an export coordinator with customer service experience who excels in supporting commercial teams and managing distributor changes according to business guidelines. Collaborative and proactive, you seek improvement opportunities and understand supply chain requirements, contributing to service enhancements. French speaker is a bonus.


WHAT WE CAN OFFER YOU

  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
  • Private Healthcare and Doctor@Hand (remote GP service).
  • Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
  • Our Life Assurance cover is a multiple of eight times your annual basic salary.
  • Product allocation so that you can enjoy our fantastic portfolio of brands.
  • Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
  • Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

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