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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial team, you will play a vital role in supporting our distributors and ensuring the smooth delivery of our products to market.
Key Responsibilities- Commercial Support: Provide exceptional customer service to our distributors, responding to queries and resolving issues in a timely and professional manner.
- Distributor Management: Manage and maintain relationships with our distributors, ensuring that they have the necessary support and resources to meet their business needs.
- Market Analysis: Analyze market trends and seasonal profiles to identify opportunities for growth and improvement.
- Order Processing: Process sales orders daily, ensuring compliance with commercially agreed terms of sale and recording on our ERP system.
- Shipping and Logistics: Manage all shipments and cost per case to market, ensuring delivery to customers on time and in full.
- Documentation: Prepare and deliver accurate and timely documentation to customers, ensuring compliance with customs clearance requirements.
- Inventory Management: Minimize excess and slow-moving stock in line with agreed targets and turns.
- New Product Introduction: Support and manage new product introductions in line with commercial and marketing requirements.
- Relationship Building: Develop and maintain professional and productive relationships with third parties and ODCs.
- Stakeholder Management: Develop and maintain relationships with key stakeholders to support operational performance and ensure accurate and relevant information is shared in a timely manner.
- Process Improvement: Maintain a proper process framework and detailed process documentation with the appropriate governance structure.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, designed to promote our employees' financial wellbeing.
- Generous Holiday Entitlement: Our employees enjoy a generous holiday entitlement and the opportunity to 'buy' or 'sell' some holiday entitlement.
- Private Healthcare: We offer private healthcare and a remote GP service.
- Pension Plan: Our employees can join a defined contribution pension plan, with the company contributing 8% or 10% depending on the employee contribution.
- Employee Assistance Programme: Our Employee Assistance Programme offers practical, impartial support on everyday matters.
- Life Assurance: We offer life assurance cover, a multiple of eight times your annual basic salary.
- Product Allocation: Our employees can enjoy our fantastic portfolio of brands.
- Cycle to Work Scheme: Our Cycle to Work scheme allows employees to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value.
- Charity Support: Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning Resources: We offer learning resources to help employees be their best selves.
