Customer Service Manager

4 weeks ago


Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time
Job Summary

As a Customer Service Manager at William Grant & Sons, you will be responsible for managing a regionally specific Customer Relations team to deliver excellent service. This involves managing near-term demand/order activity and building relationships and knowledge in markets. You will oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards.

Key Responsibilities

* Manage and lead a regionally specific Customer Relations team to deliver excellent service
* Oversee the delivery of the Supply Chain strategy in line with company and Business Unit objectives
* Ensure consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards
* Support Area Leader to deliver third-party distributor demand forecast, working directly with distributors and in collaboration with the BBU through the S&OP process
* Liaise with and work closely with customers to manage order book and drive stability for bottling operations and our supply partners

Requirements

* Strong background in supply chain management
* Proven experience in overseeing strategy implementation and maintaining high service and quality standards
* Excellent customer relationship management skills
* Ability to analyze data and communicate information to aid decision-making

About Us

At William Grant & Sons, we are committed to delivering exceptional customer service and building strong relationships with our customers. We are a dynamic and agile organization that values diversity and inclusion. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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