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Client Relations Specialist
2 months ago
£Full time, Permanent
Heritage PS Talent Solutions is collaborating with a reputable client in the manufacturing sector.
We are seeking a skilled Client Relations Specialist to enhance our client's customer service team.
The ideal candidate will have recent experience in a customer-facing role, primarily managing customer interactions via telephone, processing orders, and overseeing order fulfillment while effectively communicating with internal stakeholders to meet customer needs.
Key Responsibilities of the Client Relations Specialist:
Address customer inquiries, pricing requests, delivery details, and sample requests through phone and email communication.
Order Fulfillment:
Confirm and validate addresses, pricing, discounts, product availability, and shipping options.
Database Management:
Ensure timely and accurate updates are recorded in the company's CRM system.
Sales Assistance:
Qualifications for the Client Relations Specialist:
Exceptional customer service abilities and a talent for building strong relationships.
A willingness to engage in training sessions, including those that may require travel and overnight stays.
Professional telephone communication skills and accurate typing abilities.
Adaptable, enthusiastic, and capable of thriving under pressure while demonstrating initiative.
Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
Possession of a valid driver's license.
Benefits of the Client Relations Specialist Role:
Full-time, permanent position with hybrid working options
Competitive salary package
10% matched pension scheme
3x life insurance coverage
Comprehensive Employee Assistance program for employees and their family members
Access to a high street retail discount platform, including discounts at various retailers
Opportunities for personal development and career advancement
Complimentary onsite parking
For further details regarding this position, please reach out to our recruitment team.
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Heritage PS Talent Solutions is dedicated to the selection, recruitment, and development of the most suitable candidates, basing decisions solely on job-related criteria.
