2nd Line Technical Support Specialist

4 weeks ago


Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time
Job Title: 2nd Line Technical Support Specialist

Job Summary:
We are seeking a skilled 2nd Line Technical Support Specialist to join our team in the RM Assessment division. As a Helpdesk Engineer, you will provide 2nd line software support in the RM Results business, at the heart of educational assessment.

Key Responsibilities:

* Provide 2nd line software support to end-users of RM Results' flagship products RM Assessor 3 and Assessment Master
* Manage initial responses and escalations for inbound HD methods
* Take over Incidents which cannot be solved immediately with the means of 1st Level Support
* Request external support from software or hardware manufacturers if necessary

Requirements:

* Experienced software helpdesk support engineers preferred
* ITIL Foundation Certification or ITIL 4 an advantage
* Excellent communication skills in both written and verbal forms
* Ability to work in a software support role, ideally supporting multiple proprietary products, via multichannel inbound routes

What We Offer:

* Competitive salary and core benefits package
* Private medical healthcare, life assurance, and Group Personal Pension Plan
* Performance-related bonus and voluntary benefits

About Us:

At RM Education Limited, we are committed to building a diverse workforce and creating an inclusive and welcoming environment for all. We strive to be a business where our people can bring their whole selves to work.

How to Apply:

If you are a skilled Technical Support Analyst looking for a new challenge, please submit your application.

  • Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Kick ICT Group Ltd. As a 2nd line Technical Helpdesk Consultant, you will play a vital role in providing technical support to our customers.Key ResponsibilitiesRespond to and work through support cases logged by nominated customers in priority order.Communicate with...


  • Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time

    About UsRm Education Limited, a pioneer in education technology since 1973, provides innovative solutions to the education sector. Our mission is to enrich learners' lives worldwide by delivering customer-centric solutions that improve education outcomes.Salary and BenefitsWe offer a competitive salary of £45,000 - £55,000 per annum, depending on...

  • IT Support Specialist

    4 weeks ago


    Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full time

    Job Title: Technical Helpdesk AdvisorAbout the Role:Kick ICT Group Ltd is a leading provider of IT services in the UK, delivering tailored expertise to clients through its four divisions: Technical, Dynamics, Infor, and Communications. As a 2nd line Technical Helpdesk Consultant, you will play a key role in the company's continued success.Key...


  • Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at RM Education Limited. As a Technical Support Specialist, you will play a crucial role in providing high-quality technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and other communication channels.Identify and...


  • Bellshill, North Lanarkshire, United Kingdom newscientist - Jobboard Full time

    About the RoleWe are seeking a skilled Helpdesk Engineer to join our team in the RM Assessment division. This role can be pursued from any of our 3 UK offices or can be carried out remotely. This is a full-time, dedicated Night Shifts role.Key ResponsibilitiesProvide 2nd level software support in the RM Results business, at the heart of educational...

  • Maintenance Engineer

    1 month ago


    Bellshill, North Lanarkshire, United Kingdom Brightwork Limited Full time

    As a Maintenance Engineer - Technical Expert at Brightwork Limited, you will play a crucial role in ensuring the smooth operation of production lines. Your technical expertise and guidance will be invaluable in maintaining the highest standards of quality and safety.Main ResponsibilitiesEnsure compliance with HMRC, environmental legislation, and ISO...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Careers Full time

    We are seeking a Care and Support Specialist to join our team at The Richmond Fellowship Scotland Careers. As a Care and Support Specialist, you will be responsible for providing practical support with daily life, medication support, personal care, meal preparation, and supporting individuals to access health services, educational opportunities, leisure, and...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    We are seeking a dedicated Community Support Specialist to join our team at The Richmond Fellowship Scotland. As a Community Support Specialist, you will work closely with our service users to provide practical support with daily life, medication management, personal care, and access to health services, education, and leisure activities. Our focus is on...


  • Bellshill, North Lanarkshire, United Kingdom Finlay Jude Associates Full time

    We are working with a national leader in the Water industry to recruit a Technical Administrator to support the Forth region, with occasional support to other regions including Clyde and Ayr.The Technical Administrator role involves a mix of administration and technical tasks to ensure efficient management of workflow, network flow, job submissions, and...


  • Bellshill, North Lanarkshire, United Kingdom North Lanarkshire Council Full time

    We are seeking an organised and customer-focused Facilities Support Specialist to join our team within North Lanarkshire Council. This role is based in one of our establishments, where you will provide a service that meets the needs of our customers and service users.Main duties include:Dealing with members of the publicBuilding control and securityCleaning...

  • Assembly Line Worker

    4 weeks ago


    Bellshill, North Lanarkshire, United Kingdom Müller Full time

    Job OverviewMüller UK & Ireland is a leading dairy products manufacturer with a strong presence in Europe, employing over 31,000 people across the continent. In the UK, Müller develops and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.ResponsibilitiesEfficiently pack products into trolleys,...


  • Bellshill, North Lanarkshire, United Kingdom Recruiting Talent Ltd Full time

    Job OpportunityWe are seeking a skilled Permanent Recruitment Expert to join our team at Recruiting Talent Ltd. As a Senior Talent Acquisition Specialist, you will be responsible for recruiting top talent for our clients in the Construction, FMCG, Sales, and Life Sciences markets.About the RoleThis is a fantastic opportunity for a Technical Recruitment...


  • Bellshill, North Lanarkshire, United Kingdom Johnson Controls Full time

    Installation Specialist – Security (CCTV, Access Control & Intruder) – GlasgowJohnson Controls, a global leader in engineering and integrated solutions, is seeking a skilled Installation Specialist to join our team. As a frontrunner in the Security sector, we utilize cutting-edge technology to lead the industry.In this role, you'll be part of our ADT...


  • Bellshill, North Lanarkshire, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleAre you a motivated and reliable individual looking for a challenging role in traffic management? As a Traffic Management Specialist with Sunbelt Rentals, you will be responsible for delivering and installing traffic management equipment to customer sites, ensuring customers are coached on the correct use of equipment and can operate safely.Key...


  • Bellshill, North Lanarkshire, United Kingdom Johnson Controls Full time

    Installation Specialist – Security (CCTV, Access Control & Intruder) – Johnson ControlsJohnson Controls, a global leader in engineering and integrated solutions, is seeking a skilled Installation Specialist to join our team. As a frontrunner in the Security sector, we utilize cutting-edge technology to lead the industry. Our portfolio includes renowned...


  • Bellshill, North Lanarkshire, United Kingdom RM Education Limited Full time

    About the RoleWe are seeking a skilled Helpdesk Engineer to join our team in the RM Assessment division. As a Helpdesk Engineer, you will provide 2nd level software support for RM Results' flagship products, including RM Assessor 3 and Assessment Master.Key ResponsibilitiesRestore failed IT services as quickly as possible.Provide excellent problem-solving...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Careers Full time

    About the RoleWe are seeking a compassionate and creative individual to join our team as a Bank Support Practitioner. As a Bank Support Practitioner, you will play a vital role in providing high-quality, person-centred care and support to individuals living in their own homes in the community with disabilities and/or additional support needs.Key...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    Are you passionate about making a positive difference in people's lives?The Richmond Fellowship Scotland is seeking a dedicated and compassionate Support Practitioner to join our team in Bellshill.As a Support Practitioner, you will play a vital role in providing practical support with daily life, medication management, personal care, meal preparation, and...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    About the Role:We are seeking a dedicated and compassionate Support Practitioner to join our Bellshill Team. As a Support Practitioner, you will play a vital role in supporting individuals with their everyday lives, providing practical assistance with daily tasks, medication management, personal care, and helping them access health services, educational...


  • Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full time

    About the RoleWe are seeking a compassionate and creative individual to join our Bellshill team as a Support Practitioner. As a Support Practitioner, you will assist individuals living in their own homes with disabilities and/or additional support needs in all aspects of their daily lives.Key ResponsibilitiesAssist individuals with daily tasks such as...