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Customer Service Coordinator

2 months ago

Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time
Job Description

Job Overview

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial team, you will be responsible for providing exceptional customer service, managing distributor changes, and supporting commercial teams to achieve business goals.

Main Responsibilities

  • Customer Service
    • Process sales orders daily, ensuring compliance with commercially agreed terms of sale, recording on ERP system, and acknowledging to customer within the agreed SLA.
    • Manage all shipments and cost per case to market from preparation of documents to booking with Freight Forwarder, ensuring delivery to customer on time in full in excess of the agreed target and HMRC compliance.
    • Ensure all documentation is prepared accurately and in a timely manner and delivered to customer in line with customs clearance requirements.
  • Commercial Support
    • Support commercial team in all distributor changes, adhering to business guidelines.
    • Understand and analyse trends and seasonal profile for key markets, to support and advise the commercial teams where there is evidence that the demand plan may require revision.
    • Minimise excess and slow-moving stock in line with agreed targets and turns.
    • Support and manage new product introduction in line with Commercial and Marketing requirements and Business SKU creation rules while minimising excess and obsolete stock.
  • Relationship Management
    • Develop and maintain professional and productive relationships with third parties & ODC's.
    • Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner.
  • Reporting and Analysis
    • Attend monthly SLA & S&OP meetings with key distributors / ODC markets, providing up to date market and customer insight.

Requirements

  • Export coordinator with customer service experience.
  • Collaborative and proactive, with a focus on improvement opportunities and supply chain requirements.
  • French speaker is a bonus.

What We Offer

  • Competitive salary and benefits package.
  • Generous holiday entitlement and opportunity to 'buy' or 'sell' some holiday entitlement.
  • Private Healthcare and remote GP service.
  • Defined contribution pension plan.
  • Employee Assistance Programme.
  • Life Assurance cover.
  • Product allocation.
  • Cycle to Work scheme.
  • Charity donation scheme.
  • Learning resources.