Night Manager
2 weeks ago
THE NOMAD HOTEL
NoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court. As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.
The best of New York hospitality with London Charm
THE ROLE - NIGHT MANAGERTo provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.
- Supervise the Reception team in checking in and checking out guests.
- Oversee and manage the night operation ensuring compliance with established procedures.
- Accurate and efficient completion of the night audit and night checklist.
- Handling of guest requests to ensure high levels of service are provided
- Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
- Be responsible for emergency and health/safety related situations.
- Take ownership of complaints ensuring final resolution and guest satisfaction.
REQUIREMENTS
- Must have at least one year of previous experience in a similar role from a luxury hotel environment.
- Excellent customer service, teamwork and problem-solving skills.
- Good knowledge of Opera system, Microsoft Office and Knowcross.
- Fluent in spoken and written English.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Private Health Care
- Experience Stay - Breakfast included
Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.
AMRT1_UKCT
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