Night Manager

4 months ago

Central London, London, United Kingdom DoubleTree by Hilton London West End Full time

Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.

We have an exciting opportunity for an experienced Front of House Night Manager to join the leadership team at Crimson Hotels. As Front of House NIght Manager, you will play a pivotal role as part of the management team.

The Role

You will be fully accountable for the smooth and efficient operation of the Front of House department and ensuring delivery of departmental performance and standards. You will lead the Reception, Concierge, Guest Service and Night teams to exceed our guests expectations. You will drive performance of your team through coaching, regular feedback, support and accountability to deliver intuitive and consistent service. You will be the driving force of the hotels warm and professional guest arrival and departure experiences, along with ensuring all guest requests are proactively sought and fulfilled pre, during and post their stay, with coordinated inter-departmental communication.

The Person

In addition to having experience in a similar role, you will have exceptional commercial acumen and will demonstrate outstanding leadership skills. You will have a proven track record in coaching and developing a team to deliver intuitive and consistent guest satisfaction and drive guest loyalty. Finally, you will have exceptional attention to detail and be comfortable working with other Head of Departments to nurture the hotels positioning.

Benefits

  • GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • Additonal friends and family rates at additional hotels across the Crimson Hotels portfolio
  • Private Healthcare Plan financial assistance towards the cost of healthcare
  • 2 x Annual Salary life assurance
  • Learning and development opportunities from our lots of in-house training courses and programmes and over 1,000 training courses available on our Training University
  • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
  • Recommend a Friend incentive bring your friends on board and receive a bonus after theyve been with us for 6 months
  • Your birthday off,as additional paid leave
  • 2 paid days for wedding or civil parnership
  • 5 unpaid wellbeing days
  • Hero Of The Month recognition programme to recognise and celebrate your achievements
  • Free-of-charge freshly cooked meals to enjoy on duty
  • Free-of-charge dry-cleaning for your uniform
  • Lots of team member social events and wellbeing events

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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