Lead Assistant Night Manager
3 days ago
The Lead Assistant Night Manager role at the Hilton London Canary Wharf Hotel involves assisting the Night Manager in the supervision of the Front Office Team, ensuring high standards and delivering exceptional Guest experiences. The ideal candidate will have previous supervisory experience in Front Office, with strong leadership and management skills. Key responsibilities include overseeing the entire Front Office operation, monitoring Guest satisfaction, and representing the Night Manager in their absence.
Key Responsibilities:
- Assist the Night Manager in supervising the Front Office Team to maintain high standards and ensure exceptional Guest experiences
- Monitor Guest satisfaction and feedback, with a focus on continuous improvement
- Assist the Night Manager in evaluating levels of Guest satisfaction and trends
- Represent the Night Manager in their absence, taking full responsibility of the hotel
- Maximise room occupancy at best rates and promote hotel services and facilities
Requirements:
- Previous supervisory experience in Front Office within the hotel or leisure sector
- Excellent leadership and management skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure and respond to various work situations
What We Offer:
- Competitive salary: £29,531 per year plus front office upsell bonus
- Free and healthy meals when on duty
- Opportunities for career growth and development
- Discounts on hotel nights and food and beverages
- 28 days of holiday, increasing yearly to up to 33 days
- Discounted dental and health cover
- Modern and inclusive Team Member areas
About Hilton:
Hilton Worldwide, Inc. is a global hospitality company that operates over 5,700 properties across 113 countries. At Hilton, we believe that every job matters and makes a difference in delivering unforgettable experiences for our guests.
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