Night Manager Team Lead

4 weeks ago


London, Greater London, United Kingdom Accor Full time
Job Opportunity at a Luxury Hotel in the Heart of London

We are seeking an experienced and professional Night Manager to join our team at Hyde London City, a seven-storey, 111-room property located at 15 Old Bailey. As a key member of our front office team, you will be responsible for ensuring the smooth operation of the hotel during the night shift.

Job Description:

  • Main Responsibilities: Provide exceptional customer service to guests, ensure their safety and satisfaction, manage guest complaints and emergencies, patrol the hotel premises regularly, handle reservations and bookings, maintain accurate records, and stay up-to-date with health and safety protocols.
  • Key Skills: Excellent communication and problem-solving skills, ability to work flexibly and under pressure, knowledge of front desk operations and procedures, experience with Opera or similar systems, and GDS understanding.

Requirements:

  • Qualifications: Previous experience in a similar role or as an Assistant, demonstrable track record of excelling in Front Office operations, familiarity with Opera or similar systems, and GDS understanding.
  • Benefits: Competitive salary £45,000 - £60,000 per annum, 28 days' holiday (inclusive of bank holidays), pension, life insurance, health cash plan, retail and hospitality perks, cycle to work scheme, extra time off to volunteer, and discounts across the Ennismore family of brands.

About Us:

Hyde is a luxury hotel brand that embodies a festival vibe with music at its core. We offer a unique and bespoke hideaway experience in the heart of London, perfect for discerning travelers. Our spaces are designed to encourage serendipitous connections and new discoveries around every corner. As an equal opportunity employer, we welcome applications from individuals who share our passion for delivering exceptional guest experiences.



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