Front Office Team Lead

1 day ago


London, Greater London, United Kingdom Vintry & Mercer Full time

Vintry & Mercer is seeking a highly motivated and experienced individual to join our Front Office team as a Night Manager. This is an excellent opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same.

Job Description

The successful candidate will be responsible for leading the night team, providing exceptional customer service, and ensuring that all hotel operations run smoothly during night shifts. This includes handling guest complaints, coordinating with other departments, and supervising night audit.

Key Responsibilities

  1. Lead the night team to provide exceptional customer service.
  2. Coordinate with other departments to ensure seamless hotel operations.
  3. Supervise night audit to ensure accuracy and completeness.
  4. Ensure compliance with fire and safety procedures.

Requirements

To be successful in this role, you should have previous experience as a Front Office Supervisor or in a similar position, gained in a 4/5* environment. You should also possess working knowledge of Opera and Microsoft Office.

About Us

Vintry & Mercer is a luxurious hotel located in the heart of London's Vintry Ward. Our hotel features 92 bespoke rooms and suites, two restaurants, and a speakeasy bar serving barrel-aged cocktails. We offer a unique blend of traditional charm and modern luxury, making us an ideal choice for business and leisure travelers alike.

Salary Information

The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a comprehensive training program, opportunities for career development, and a collaborative and supportive work environment.



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