Front Office Team Lead

1 week ago


London, Greater London, United Kingdom The Cavendish London Full time
Job Title: Front Office Team Lead - Mayfair HotelAbout the Role:

We are seeking a highly skilled and experienced Front Office Team Lead to join our team at The Cavendish London, a 4-star deluxe hotel in the heart of Mayfair. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring seamless day-to-day operations.

Key Responsibilities:
  • Team Management: Support the Front Office Manager in leading the Front Office Team, promoting a positive and productive work environment that fosters excellent guest experience.
  • Customer Service: Provide exceptional customer service, ensuring guests receive a warm welcome and departure experience, and meeting their needs through proactive communication and personalized attention.
  • Operations: Oversee the efficient management of front office operations, including check-in/check-out processes, room assignments, and guest queries.
  • Safety and Security: Ensure adherence to safety and security procedures, including proper handling of property keys and managing cash and credit transactions.
  • Financial Management: Monitor and manage cash, credit, and audit reports, identifying and resolving any discrepancies or queries.
Requirements:
  • Leadership Skills: Proven ability to lead and motivate teams to achieve exceptional results.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage with guests and colleagues effectively.
  • Technical Skills: Proficiency in using IT systems and Property Management Systems (PMS).
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and maintain accurate records.
  • Linguistic Skills: Fluency in English is essential; proficiency in additional languages is desirable.
Benefits:
  • Competitive Salary: £40,000 - £55,000 per annum, depending on experience.
  • Ongoing Training and Development: Access to digital online learning platform and numerous other learning opportunities.

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