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Front Office Team Lead

2 months ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

Seeking a skilled and experienced Front Office Manager to lead our team at the Clermont Charing Cross hotel in London. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences and delivering world-class service. If you have a passion for leadership, excellent communication skills, and experience in a similar environment, we want to hear from you.

Key Responsibilities:
  1. Lead the Front Office team to deliver exceptional guest experiences and ensure seamless operations.
  2. Develop and implement strategies to drive sales, reduce costs, and improve guest satisfaction.
  3. Collaborate with other departments to ensure effective communication and a cohesive hotel experience.
  4. Train and develop team members to achieve high standards of service and performance.
  5. Manage budgets, resources, and staff to achieve desired outcomes.
What We Offer:
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
  • Interest-free season ticket loans (conditions apply).
  • Access to a 24/7 Employee Assistance Program.
  • Pension and Healthcare Schemes.
  • Wagestream - get access to earned salary before payday.
  • Generous recommend a friend scheme.
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.