Luxury Hotel Night Manager
3 days ago
**Job Title:** Luxury Hotel Night Manager
Company OverviewHosco is an upscale hospitality brand that offers a unique and luxurious experience to its guests. Our hotel at 15 Old Bailey is a seven-storey, 111-room property that embodies the essence of luxury and sophistication.
Job DescriptionWe are seeking an experienced Night Manager to join our Front Office team. As a Night Manager, you will be responsible for ensuring a seamless and hassle-free experience for our guests during the night shift. This includes managing guest complaints, resolving emergencies, handling reservations, and maintaining excellent communication with the Front of House Manager and other teams.
Responsibilities:
- Manage and resolve any guest complaints or concerns that may arise during the night shift.
- Handle any reservations, bookings, or inquiries that may occur during the night shift.
- Participate in hotel crisis and fire teams and be familiar with all emergency procedures.
Requirements:
- Experience in a similar role or as an Assistant looking for further development in Front Office operations and procedures.
- Familiarity with hotel management systems and software.
- Excellent communication and problem-solving skills.
Benefits:
- Competitive salary: £40,000 - £50,000 per annum (depending on experience).
- 28 days' holiday (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and access various wellbeing services.
- Cycle to work scheme.
- Opportunities for learning and development within a fast-growing brand.
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