Night Manager
2 days ago
About Sea Containers London
Sea Containers London is a lifestyle hotel located on London's South Bank, offering a unique blend of glamour and brutalism. With over 359 bedrooms, award-winning food and drink outlets, and an electric atmosphere, our hotel is a destination where guests can experience the best of London.
Job Summary
We are seeking a highly skilled and experienced Night Manager to join our Front Office Team. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service, and maintaining the highest standards of quality and safety.
Key Responsibilities
- Manage the Front Office Team during the night shift, ensuring that all guests receive a warm and welcoming experience.
- Oversee the check-in and check-out process, ensuring that all guests are satisfied with their stay.
- Monitor and control the hotel's revenue, ensuring that all revenue streams are maximized.
- Manage the hotel's inventory, ensuring that all stock levels are maintained and that all equipment is in good working order.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure that all guests receive a seamless and enjoyable experience.
Requirements
- Proven experience as a Night Manager or in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and make sound decisions quickly.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
What We Offer
- A competitive salary of £36,153 per annum.
- A comprehensive benefits package, including guest experience, complimentary nights at Lore Group hotels, and discounts at partner hotels and restaurants.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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