Night Operations Manager

4 days ago

London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

About Jumeirah Carlton Tower:

Jumeirah Carlton Tower is a world-class hotel located in the heart of Knightsbridge, one of London's most exclusive neighborhoods. As a member of the Jumeirah Group, a leading hospitality company, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.

About the Role:

We are seeking a highly skilled and experienced Night Manager to join our team. As a Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring smooth and efficient functioning. This includes handling guest check-ins, check-outs, and resolving any issues or complaints promptly.

Key Responsibilities:

  • Oversee all hotel operations during the night shift, ensuring smooth and efficient functioning.
  • Handle guest check-ins, check-outs, and resolve any issues or complaints promptly.
  • Manage night audit procedures, including financial reporting and balancing accounts.
  • Ensure security protocols are followed, conducting regular safety checks throughout the property.
  • Coordinate with other departments to address any urgent needs or emergencies.
  • Supervise and support night staff, providing guidance and assistance as needed.
  • Prepare and distribute daily reports to management regarding night operations.
  • Address any guest inquiries or requests, ensuring a high level of customer service.
  • Monitor and maintain the cleanliness and organization of public areas during the night.
  • Act as the main point of contact for any emergencies, making decisions in the absence of senior management.

Requirements:

  • Previous experience in hotel management or supervisory roles, preferably within night operations.
  • Strong knowledge of front desk procedures, including check-ins, check-outs, and night audits.
  • Excellent problem-solving skills with the ability to handle guest complaints and emergencies calmly and effectively.
  • Familiarity with hotel management software and systems.
  • Strong leadership and team management abilities, with experience in supervising staff.
  • Good communication skills, both verbal and written, with a focus on customer service.

What We Offer:

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays etc.
  • Life insurance
  • Next pension
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • One and a half times pay for work during bank holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme

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