Night Operations Manager
6 days ago
Job Title: Night Operations Manager
Job Summary:
The Adria, a member of The Leading Hotels of the World, is seeking a highly skilled and experienced Night Operations Manager to oversee the smooth operation of our hotel during night hours. As a key member of our team, you will be responsible for ensuring the safety and security of our guests and staff, while providing exceptional customer service and maintaining the highest standards of quality and efficiency.
Key Responsibilities:
- Oversee Night Operations: Ensure a seamless and efficient experience for our guests, supervising and managing all night staff, conducting the Night Audit, and preparing the Front Desk for the upcoming day.
- Safety and Security: Take full responsibility for the safety and security of the hotel during night hours, with a strong focus on fire safety, monitoring the fire panel, and executing fire evacuation procedures if necessary.
- Guest Services: Provide exceptional guest service, anticipating and addressing guest needs, offering information about hotel facilities and services, and assisting with special requests.
- Food and Beverage Preparation: Prepare and set up breakfast mise en place, ensuring everything is ready for the morning service, and support the F&B team by ensuring all early morning requirements are met.
- Shift Management: Lead and manage the night shift, conducting shift briefings, ensuring compliance with health, safety, and security policies and procedures, and handling any disciplinary proceedings or corrective behavior discussions as needed.
- Administrative Duties: Maintain accurate records of night operations, assist with training and mentoring new night staff, and monitor inventory levels of front office supplies.
Requirements:
- Proven experience in a similar night management or duty management role within the hospitality industry.
- Strong leadership, team management, and interpersonal skills.
- Excellent communication and problem-solving abilities, particularly under pressure.
- Proficiency in hotel management software and reservation systems.
- Flexibility to work night shifts, with the ability to work longer shifts if needed from time to time.
- Strong organizational and multitasking abilities, with attention to detail.
Personal Attributes:
- Customer-focused with a commitment to delivering exceptional service.
- Detail-oriented and proactive in identifying and solving problems.
- Professional appearance and demeanor, with a positive attitude.
- Responsible, reliable, and capable of working effectively both independently and as part of a team.
Working Hours: This role requires working night shifts, typically from late evening to early morning. Flexibility in working hours may be required based on the needs of the hotel.
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