Night Operations Manager
6 days ago
The Adria, a prestigious 5-star boutique hotel, is seeking a seasoned and proactive Night Manager to oversee and ensure the smooth operation of the hotel during night hours.
Key Responsibilities:
- Oversee all night operations of the hotel, ensuring a seamless and efficient experience for guests.
- Conduct the Night Audit, ensuring all financial reports are accurate and match the day's income.
- Prepare the Front Desk for the upcoming day, including registration cards, key cutting, and managing special requests for the morning handover.
- Finalize any last-minute requests and ensure guest satisfaction throughout the night.
Safety and Security:
- Take full responsibility for the safety and security of the hotel during night hours, with a strong focus on fire safety.
- Monitor the fire panel and be prepared to execute fire evacuation procedures if necessary.
- Conduct regular patrols to ensure all areas are secure and free of hazards, including monitoring health and safety protocols.
- Respond promptly to any emergencies, including fire alarms, medical incidents, or security issues, ensuring the safety of all guests and staff.
Food & Beverage Preparation:
- Prepare and set up breakfast mise en place, ensuring everything is ready for the morning service.
- Support the F&B team by ensuring that all early morning requirements are met, including setting up tables and maintaining cleanliness standards.
Shift Management:
- Lead and manage the night shift.
- Conduct shift briefings to communicate important information and updates in the handover.
- Ensure compliance with health, safety, and security policies and procedures.
- Ensure all front of house and back of house areas are clean and free of waste, with waste being brought to street level before 5am.
Administrative Duties:
- Maintain accurate records of night operations, including guest feedback, incidents, and shift reports.
- Assist with training and mentoring new night staff, ensuring they are familiar with the hotel's safety and security protocols.
- Monitor inventory levels of front office supplies and ensure adequate stock for the night shift and early morning requirements.
Health and Safety:
- Stay up to date with all risk assessments and training, with a clear understanding of the associated responsibilities.
- Assist with any health and safety issues that arise, from guest injuries to elevator issues, and ensure fire safety monitoring is conducted regularly.
Requirements:
- Proven experience in a similar night management or duty management role within the hospitality industry.
- Strong leadership, team management, and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Flexibility to work night shifts, with the ability to work longer shifts if needed from time to time.
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