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2 months ago
Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We're a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.
We're proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country's foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.
We are currently recruiting for an Assistant Night Manager to join our Truly Talented team.
Reporting directly to the Front Office Manager and Night Manager this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
Your role
Assist the Night Manager to oversee the entire Night operation to maintain high standards. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities of an Assistant Night Manager will include but are not limited to:
• Work closely with Night Manager to implement and maintain standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care.
• Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents, quickly assessing guests needs and flexing style appropriately.
• To deliver an outstanding welcoming experience to our guests.
• Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created, and a great reception and welcome is delivered for everyone
• Undertaking Duty Management shifts as required.
• Assist with Concierge duties and valet parking requirements when offered.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed
• 2 years' experience as Assistant Night Manager in a lifestyle/luxury environment.
• The ability to support the team in the delivery of Reception and Arrival standards and extra-ordinary customer care.
• Exceptional customer care skills with the ability to deliver problem solving and service resolution and recovery.
• Excellent interpersonal and communication skills with the ability to communicate with everyone.
• Have strong organisational and time management skills with a high degree of flexibility.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.
Benefits
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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