Assistant Night Manager

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Summary:

The Assistant Night Manager is responsible for assisting the Night Manager with the night audit process, conducting night audit duties, and performing routine maintenance checks on the network and system audit controls.

Key Responsibilities:

  • Assist the Night Manager with the night audit process
  • Conduct night audit duties while on shift with the Night Manager
  • Perform routine maintenance checks on the network and system audit controls
  • Ensure staff on duty are well-groomed and promote morale through encouragement of teamwork and a positive attitude
  • Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
  • Handle disruptive guests and ensure their discreet removal from the property if needed
  • Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
  • Enforce policies and procedures to achieve superior levels of service
  • Attend and conduct monthly operation meetings to review, monitor, and upgrade the performance of the department through dissemination of information explaining new directions, policies, and procedures
  • Ensure all specified diaries and reports are maintained in an accurate and up-to-date manner
  • Handle all complaints promptly and efficiently, ensuring follow-up to determine the source of the complaint and resolution of the problem
  • Be available at all times for guest queries
  • Ensure the hotel is operating efficiently and according to hotel policy
  • Ensure all staff are on duty and in proper uniform, liaising with department heads/supervisors for replacement of any absent staff
  • Ensure all public areas, outlets, and the Front Office areas are clean at all times
  • Conduct performance appraisals on Night Audit staff
  • Monitor occupancy to obtain maximum yield
  • Maintain guest history and use for all bookings as appropriate
  • Convey all complaints and apparent problems to the appropriate department head
  • Carry out a complete handover to the next Assistant Manager
  • Issue floats and keys in accordance with SOPs
  • Ensure all basic Liquor Licensing Laws are adhered to
  • Check all areas for general maintenance requirements
  • Apply full knowledge of fire procedures and take control in the case of fire

Requirements:

  • Previous experience in a Supervisory or Night Supervisor role within a Hotel environment
  • An energetic and proactive approach to providing 5-star service
  • A meticulous and methodical approach to processing all tasks
  • An effective communicator
  • Proficiency with Microsoft Office programs, particularly Excel
  • Experience with a Hotel Property Management System (PMS), preferably Opera
  • Ability to remain calm and professional under pressure in a busy, fast-paced environment

Work Environment:

No

Employment Type:

Full-time

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