Night Guest Service Line Agent

1 month ago

North West London, London, United Kingdom Melia White House Hotel Full time

The world is yours with Meli

Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About Meli White House Hotel NW1 3UP

Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.

**Salary package:up to£26,780//Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**???????

SWITCHBOARD / GUEST SERVICE LINE AGENT

Mission:The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction

Responsibilities will include, but are not limited to:

Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.

Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in thedestination, applying up-selling and cross-selling techniques to optimise the hotel's extra revenues.

Manage a high volume of emails, preparing detailed reports, and ensuring accurate documentation.

Manage customer incidents, following the established protocols.

Efficiently use the different departmental management tools necessary for the daily control of operating procedures.

Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.

Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for:

  • Customer Service skills
  • Fluency in English. Additional Spanish would be advantageous.
  • Strong administrative skills are essential.
  • Good communication and problem solving skills.
  • Be available to work night time.

The successful candidate must already have eligibility to work in the UK.

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,?VIPPeople.

At Meli Hotels International, we are committedtoequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitmenttoequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to beVery Inspiring People, follow us on:

INSTAGRAMTWITTERLINKEDININDEEDGLASSDOOR


AMRT1_UKCT

  • Guest Services Agent

    2 weeks ago

    North West London, London, United Kingdom Nobu Hotel London, Portman Square Full time

    THE ROLE OF GUEST SERVICES AGENT As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Agent will include but will not be limited to: To create a warm and welcoming first impression over the phone. To...

  • Night Guest Service Line Agent

    4 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family About Meliá White House Hotel NW1 3UPMeliá White House is a modern and elegantly newly refurbished...

  • Nights Guest Service Ambassador

    4 days ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    About the RoleWe are seeking a friendly and hardworking individual to join our team as a Nights Guest Service Agent at our central London location.Key ResponsibilitiesGreet incoming guests and provide outstanding guest services, creating a safe and welcoming environment.Ensure an efficient Front Desk experience, including check-in and check-out, for our...

  • Nights Guest Service Ambassador

    4 days ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    About the RoleWe are seeking a friendly and hardworking individual to join our team as a Nights Guest Service Agent at our central London location.Key ResponsibilitiesGreet incoming guests and provide outstanding guest services, creating a safe and welcoming environment.Ensure an efficient Front Desk experience, including check-in and check-out, for our...

  • Nights Guest Service Ambassador

    6 days ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    **Job Summary**Cycas Hospitality is seeking a highly motivated and friendly Night Guest Service Agent to join our team. As a Night Guest Service Agent, you will be responsible for providing exceptional guest services, creating a safe and welcoming environment, and ensuring a smooth Front Desk experience.**Key Responsibilities:**Greet incoming guests and...

  • Nights Guest Service Ambassador

    6 days ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    **Job Summary**Cycas Hospitality is seeking a highly motivated and friendly Night Guest Service Agent to join our team. As a Night Guest Service Agent, you will be responsible for providing exceptional guest services, creating a safe and welcoming environment, and ensuring a smooth Front Desk experience.**Key Responsibilities:**Greet incoming guests and...

  • Guest Services Agent

    5 days ago

    South West London, London, United Kingdom 41 Hotel Full time

    Guest Services Agent***luxury residents only hotel in London***Incredible benefits + service chargeThe Front Office department is looking for a passionateGuest Services Agentto provide guests with outstanding service in this stunning hotel.Working pattern: 5 days on 2 days off/ 40 hours per week / multiple shifts: 7am to 3:30pm / 2:30pm to 11pm / 9am to...

  • Night Guest Service Agent

    1 month ago

    City of London, Central London, United Kingdom Four Seasons Hotel London at Ten Trinity Square Full time

    Four Seasons HotelLondon atTen Trinity Square is looking for an Overnight Guest Services Agent to join ourteam!About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world...

  • Guest Services Agent

    1 month ago

    West London, London, United Kingdom 55 Le Mirage Full time

    The 55 by Le Mirage is Bayswater's Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington.At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – We put people at the heart of everything we do and are looking to recruit...

  • Switchboard / Guest Service Line Agent

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. About Meliá White House Hotel NW1 3UPMeliá White House is a...

  • Guest Service Agent

    1 month ago

    North West London, London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. About Meli White House Hotel NW1 3UP Meli White House is a modern and elegantly newly refurbished hotel...

  • Switchboard Agent

    1 week ago

    London, Greater London, United Kingdom Melia White House Full time

    About the RoleWe are seeking a highly skilled and customer-focused Switchboard Agent to join our team at Melia White House. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests through our switchboard and guest service line.Key ResponsibilitiesManage guest requests and complaints in a...

  • Switchboard Agent

    2 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    About the RoleWe are seeking a highly skilled and customer-focused Switchboard Agent to join our team at Melia White House. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests through our switchboard and guest service line.Key ResponsibilitiesManage guest requests and complaints in a...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...

  • Reservations Agent

    1 week ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...

  • Night Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Broadwick Soho Full time

    About the RoleWe are seeking a highly skilled and experienced Night Guest Service Agent to join our team at Broadwick Soho. As a Night Receptionist, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide friendly, efficient registration and information to all guests,...

  • Guest Service Agent

    1 week ago

    London, Greater London, United Kingdom Royal Lancaster London Full time

    Royal Lancaster London is seeking a dedicated and enthusiastic individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include:Providing prompt and efficient assistance to guests...

  • Guest Service Agent

    3 weeks ago

    London, Greater London, United Kingdom Royal Lancaster London Full time

    Royal Lancaster London is seeking a dedicated and enthusiastic individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include:Providing prompt and efficient assistance to guests...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...

  • Reservations Agent

    1 week ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...