Switchboard / Guest Service Line Agent

1 month ago

London, Greater London, United Kingdom Melia Hotels International Full time

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.

** Salary package: up to £26,780 plus service charge// Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

SWITCHBOARD / GUEST SERVICE LINE AGENT

Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

Responsibilities will include, but are not limited to:

· Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.

· Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

· Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the

· destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.

· Manage customer incidents, following the established protocols.

· Efficiently use the different departmental management tools necessary for the daily control of operating procedures.

· Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.

· Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for:

  • Customer Service skills
  • Fluency in English. Additional Spanish would be advantageous.
  • Good communication and problem solving skills.
The successful candidate must already have eligibility to work in the UK.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

  • Switchboard Agent

    2 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    About the RoleWe are seeking a highly skilled and customer-focused Switchboard Agent to join our team at Melia White House. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests through our switchboard and guest service line.Key ResponsibilitiesManage guest requests and complaints in a...

  • Switchboard Agent

    1 week ago

    London, Greater London, United Kingdom Melia White House Full time

    About the RoleWe are seeking a highly skilled and customer-focused Switchboard Agent to join our team at Melia White House. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests through our switchboard and guest service line.Key ResponsibilitiesManage guest requests and complaints in a...

  • Guest Services Agent

    2 weeks ago

    North West London, London, United Kingdom Nobu Hotel London, Portman Square Full time

    THE ROLE OF GUEST SERVICES AGENT As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Agent will include but will not be limited to: To create a warm and welcoming first impression over the phone. To...

  • Night Guest Service Line Agent

    4 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family About Meliá White House Hotel NW1 3UPMeliá White House is a modern and elegantly newly refurbished...

  • Night Guest Service Line Agent

    1 month ago

    North West London, London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family About Meli White House Hotel NW1 3UP Meli White House is a modern and elegantly newly refurbished hotel...

  • At Your Service Agent/Switchboard

    1 month ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAYS / Switchboard - EXPLORE MARRIOTTMarriott International portfolio of brands includes both JW Marriott and Marriott...

  • Corporate Guest Services Ambassador

    4 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Corporate Guest Services Ambassador

    4 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide proactive and efficient support...

  • Guest Service Agent

    1 month ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementDo you have a passion for Front Office and providing exceptional service in a luxury...

  • Hotel Night Concierge

    2 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Job SummaryThe Guest Services Representative will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they contact us. This role requires a high level of attention to detail, effective communication skills, and the ability to work in a fast-paced environment.Key...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Switchboard / Guest Service Line AgentAbout the Role:Meliá Hotels International is seeking a highly skilled and customer-focused Switchboard / Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests through our telephone line, ensuring their stay...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Switchboard / Guest Service Line AgentAbout the Role:Meliá Hotels International is seeking a highly skilled and customer-focused Switchboard / Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests through our telephone line, ensuring their stay...

  • Guest Services Agent

    5 days ago

    South West London, London, United Kingdom 41 Hotel Full time

    Guest Services Agent***luxury residents only hotel in London***Incredible benefits + service chargeThe Front Office department is looking for a passionateGuest Services Agentto provide guests with outstanding service in this stunning hotel.Working pattern: 5 days on 2 days off/ 40 hours per week / multiple shifts: 7am to 3:30pm / 2:30pm to 11pm / 9am to...

  • Guest Service Agent

    1 week ago

    London, Greater London, United Kingdom Royal Lancaster London Full time

    Royal Lancaster London is seeking a dedicated and enthusiastic individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include:Providing prompt and efficient assistance to guests...

  • Guest Service Agent

    3 weeks ago

    London, Greater London, United Kingdom Royal Lancaster London Full time

    Royal Lancaster London is seeking a dedicated and enthusiastic individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your responsibilities will include:Providing prompt and efficient assistance to guests...

  • Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Telephonist/Switchboard Operator to join our team at The Dorchester Collection. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of exceptional.Key ResponsibilitiesAnswer and...

  • Switchboard Operator

    1 week ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Telephonist/Switchboard Operator to join our team at The Dorchester Collection. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of exceptional.Key ResponsibilitiesAnswer and...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...

  • Reservations Agent

    1 week ago

    London, Greater London, United Kingdom Central Guest Services Full time

    About the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...

  • Guest Services Agent

    6 days ago

    Central London, London, United Kingdom Treehouse London Full time

    Grow with us...The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brands best self.Were...