Switchboard Agent

2 months ago

London, Greater London, United Kingdom Melia White House Full time
About the Role

We are seeking a highly skilled and customer-focused Switchboard Agent to join our team at Melia White House. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests through our switchboard and guest service line.

Key Responsibilities
  • Manage guest requests and complaints in a professional and courteous manner.
  • Provide accurate and timely information to guests regarding hotel services and amenities.
  • Upsell and cross-sell hotel services and products to guests.
  • Manage a high volume of emails and prepare detailed reports as required.
  • Manage customer incidents and follow established protocols.
  • Use departmental management tools to efficiently manage operating procedures.
  • Stay up-to-date with Voice of the Customer results and implement improvement plans.
  • Verify material orders and optimize economic resources.
Requirements
  • Excellent customer service skills.
  • Fluency in English, with additional Spanish language skills an advantage.
  • Strong administrative skills.
  • Good communication and problem-solving skills.
  • Availability to work night shifts.
About Melia White House

Melia White House is a modern and elegantly refurbished hotel located in a prime position next to Regent's Park. We offer a range of amenities and services to our guests, including a health cash back plan, meals on duty, and a pension scheme.

Why Work for Melia White House?

We are a company that values our employees and offers a range of benefits and opportunities for growth and development. We are committed to equal opportunities and diversity in the workplace, and we prioritize disseminating a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.

  • Night Switchboard Operator

    2 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    Customer Service ExcellenceMeliá White House is seeking a skilled Guest Service Line Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests through our switchboard.Key Responsibilities:Manage customer requests and complaints in a professional and courteous mannerProvide...

  • Night Switchboard Operator

    3 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    Join Our Team as a Guest Service Line Agent at Melia White HouseWe are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Melia White House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling their queries and requests in a professional and...

  • Night Switchboard Operator

    3 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    Join Our Team as a Guest Service Line Agent at Melia White HouseWe are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Melia White House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling their queries and requests in a professional and...

  • Night Switchboard Operator

    4 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    Join Our Team as a Guest Service Line Agent at Melia White HouseWe are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Melia White House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling their queries and requests in a professional and...

  • Night Switchboard Operator

    4 weeks ago

    London, Greater London, United Kingdom Melia White House Full time

    Join Our Team as a Guest Service Line Agent at Melia White HouseWe are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Melia White House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling their queries and requests in a professional and...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Switchboard / Guest Service Line AgentAbout the Role:Meliá Hotels International is seeking a highly skilled and customer-focused Switchboard / Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests through our telephone line, ensuring their stay...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Switchboard / Guest Service Line AgentAbout the Role:Meliá Hotels International is seeking a highly skilled and customer-focused Switchboard / Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests through our telephone line, ensuring their stay...

  • Night Switchboard Operator

    1 week ago

    London, Greater London, United Kingdom Melia White House Full time

    Customer Service Excellence at Meliá White HouseMeliá White House is committed to delivering exceptional customer experiences, and we're seeking a skilled Guest Service Line Agent to join our team.Key Responsibilities:Provide seamless customer service through our telephone line, ensuring total satisfaction and exceeding expectations.Personalize guest...

  • Customer Service Agent

    2 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Customer Service RepresentativeRixos Obhur Jeddah is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for maintaining effective communication with all related departments to ensure smooth service delivery.Maintain an up-to-date knowledge of the hotel and local...

  • Night Switchboard Operator

    6 days ago

    London, Greater London, United Kingdom Melia White House Full time

    Customer Service Excellence at Meliá White HouseMeliá White House is seeking a highly skilled Guest Service Line Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our guests through our telephone line.Key Responsibilities:Comply with our customer service strategy, efficiently...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: SWITCHBOARD / GUEST SERVICE LINE AGENTMission: The Guest Service Line Agent plays a vital role in ensuring exceptional customer satisfaction through efficient management of guest requests and complaints.Responsibilities:Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: SWITCHBOARD / GUEST SERVICE LINE AGENTMission: The Guest Service Line Agent plays a vital role in ensuring exceptional customer satisfaction through efficient management of guest requests and complaints.Responsibilities:Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and...

  • Guest Experience Ambassador

    3 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves you with an uplifted feeling.Job Title: Guest Experience AgentWe are seeking a highly skilled Guest Experience Agent to join our extraordinary front...

  • Guest Experience Ambassador

    3 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves you with an uplifted feeling.Job Title: Guest Experience AgentWe are seeking a highly skilled Guest Experience Agent to join our extraordinary front...

  • Guest Services Representative

    6 days ago

    London, Greater London, United Kingdom Accor Full time

    At Accor, we're looking for a skilled Guest Services Agent to join our team at Mondrian Shoreditch. As a key member of our Guest Services Switchboard Team, you'll be the primary point of contact for guests across all three hotels.Key Responsibilities:Receiving and handling internal and external telephone calls with a friendly and professional manner.Gaining...

  • Guest Services Representative

    6 days ago

    London, Greater London, United Kingdom Accor Full time

    **Role Overview**We are seeking a skilled Guest Services Agent to join our team at Mondrian Shoreditch. As a key member of our switchboard team, you will be the primary point of contact for guests across all three hotels.**Key Responsibilities**Receive and respond to internal and external telephone calls in a professional and courteous manner.Gain knowledge...

  • Hotel Front Desk Agent

    2 weeks ago

    London, Greater London, United Kingdom Henrietta Street Hotel LTD Full time

    Job Title: Hotel ReceptionistLocation: Covent Garden, LondonJob Type: Full-timeSalary: £26,000 - £28,000 per annumAbout the Role:We are seeking a highly motivated and customer-focused Hotel Receptionist to join our team at Henrietta Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests,...

  • Guest Experience Ambassador

    1 week ago

    London, Greater London, United Kingdom The Standard London Full time

    Guest Experience Agent At The Standard London, we're looking for a skilled Guest Experience Agent to join our front office team. As a key member of our team, you'll be responsible for providing exceptional hospitality to our guests, from pre-arrival to post-departure. Your mission will be to create an unparalleled level of service, ensuring seamless arrivals...

  • Front Desk Representative

    4 weeks ago

    London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

    About Jumeirah Carlton TowerWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Jumeirah Carlton Tower, a luxurious hotel in the heart of Knightsbridge, London.Job SummaryThe Front Desk Agent will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to...

  • Front Desk Representative

    4 weeks ago

    London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

    About Jumeirah Carlton TowerWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Jumeirah Carlton Tower, a luxurious hotel in the heart of Knightsbridge, London.Job SummaryThe Front Desk Agent will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to...