Night Switchboard Operator

4 weeks ago

London, Greater London, United Kingdom Melia White House Full time
Join Our Team as a Guest Service Line Agent at Melia White House

We are seeking a highly skilled and customer-focused Guest Service Line Agent to join our team at Melia White House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling their queries and requests in a professional and efficient manner.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and requests in a timely and professional manner.
  • Manage guest complaints and issues, resolving them in a fair and efficient manner.
  • Process guest check-ins and check-outs, ensuring accurate and efficient handling of room assignments and key cards.
  • Handle guest requests for information and assistance, providing accurate and helpful responses.
  • Work collaboratively with other team members to ensure seamless delivery of services to guests.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic computer skills, with experience using hotel software and systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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