Night Switchboard Operator

1 month ago

London, Greater London, United Kingdom Melia White House Full time

Unlock Your Potential at Meliá White House

Join our team as a Night Switchboard Operator and embark on a journey of growth and development. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

About the Role

As a Night Switchboard Operator, you will be the first point of contact for our guests, handling all incoming calls and providing assistance with their queries. You will work closely with our team to ensure that every guest has a memorable stay with us.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage a high volume of calls, prioritizing tasks and working efficiently to ensure that all guests receive the support they need.
  • Work collaboratively with our team to ensure that every guest has a positive experience with us.
  • Stay up-to-date with our hotel's services and amenities, providing guests with accurate information and recommendations.
  • Contribute to the development of our team, sharing knowledge and best practices to ensure that we continue to deliver exceptional service.

What We're Looking For

  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Strong communication and problem-solving skills, with the ability to work under pressure.
  • Fluency in English, with additional languages a plus.
  • Availability to work night shifts, including weekends and bank holidays.

Why Join Us?

At Meliá White House, we're committed to creating a warm and welcoming environment for our guests. As a Night Switchboard Operator, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating unforgettable experiences. If you're looking for a challenging and rewarding role that will help you grow and develop as a professional, we'd love to hear from you.

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