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Night Guest Service Agent

2 months ago

City of London, Central London, United Kingdom Four Seasons Hotel London at Ten Trinity Square Full time

Four Seasons HotelLondon atTen Trinity Square is looking for an Overnight Guest Services Agent to join ourteam

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Ten Trinity Square is the starting point for discovering Londons historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).

The Overnight Guest Services Agent role:

The Overnight Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. This position is a Full Time Permanent Overnight position, which will be responsible for ensuring seamless service on the Overnight Shift.It is a must that you have a UK driving license for the role

Just some of the benefits Four Seasons Hotel Ten Trinity Square employees enjoy:

  • £33,700package which includes Hotel service charge, and salary.

  • 40 hour working week

  • Excellent Training and Career Development opportunities

  • Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.

  • Free meals at Pepys while on duty including fruits, coffee/tea and fizzy drinks available throughout the day

  • Up to 2 paid Wellness days per year

  • Holiday entitlement increases with years of service

  • Free Life Insurance while on duty.

  • Bupa Dental and MediCash plan available.

  • Opportunities to build a successful career with global potential

  • Season Ticket Loan & cycle to work scheme

  • Free Uniform dry cleaning available

  • Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.

  • Access to Wagestream a salary advance benefit

  • Employee Recognition Programmes

  • &many, many more surprises to discover

We look forward to receiving your application


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