Night Guest Service Agent

4 weeks ago


London, Greater London, United Kingdom Broadwick Soho Full time
Night Guest Service Agent

We are seeking a Night Guest Service Agent to join our team at Broadwick Soho, a luxurious hotel in the heart of London. As a Night Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities:

  • Registration and information provision to guests, fellow employees, and visitors
  • Responding to guest inquiries in a professional and courteous manner
  • Providing accurate and timely information and services using established protocols

Requirements:

  • Experience in a similar role in a 4* or 5* luxury establishment
  • Great attention to detail
  • Ability to work under pressure
  • Great customer service skills
  • Computer literacy
  • Excellent verbal communication
  • Extensive knowledge of Opera PMS
  • Ability to work flexible hours including weekends

What We Offer:

  • Inclusion in the tronc scheme
  • 30 days holiday inclusive of bank holidays
  • Pension scheme, local shops discounts, season ticket travel loan, cycle to work scheme
  • Great food and drink during your shift
  • Guest Experience at Broadwick Soho following successful completion of probationary period
  • Support from our Employee Assistance Programme and wellbeing initiatives
  • Great incentives including refer a friend bonus

About Us:

Broadwick Soho is a luxurious hotel that embodies the spirit of Soho. We pride ourselves on delivering exceptional service to our guests and creating a welcoming atmosphere for all. If you are passionate about providing outstanding service and are looking for a challenging and rewarding role, we encourage you to apply.



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