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Service Desk

2 months ago

Derby UK, Derbyshire, United Kingdom Node4 Ltd Full time

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.


About the role

We are looking for a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL (Information Technology Infrastructure Library) best practices. In this role you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents. This role encompasses a range of technologies, including private and public cloud platforms, collaboration tools, networking, and ITIL-based service management processes. Additionally, you will facilitate hands-on learning through classroom instruction and practical troubleshooting exercises.


What will you bring?

Technical Expertise: Strong understanding of IT support processes, service desk operations, and related technologies.


Training Experience: Proven experience in delivering IT training, preferably within a service desk or IT support environment.


Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in an accessible manner.


Adaptability: Ability to tailor training approaches to different learning styles and levels of technical expertise.


Problem-Solving: Strong analytical skills and a proactive approach to identifying and addressing training needs


Strong understanding of ITIL framework and its application in a service desk environment.


Proficiency in cloud technologies (Private and Public Cloud)


Familiarity with collaboration platform


Networking knowledge (routing, switching, basic network troubleshooting)


Excellent presentation and communication skills


Ability to design and deliver engaging technical and ITIL-based training programs.


Real-world troubleshooting experience in a service desk environment.


Education & Certifications:

  • Teaching qualification or Train the trainer certification
  • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • ITIL Foundation certification. Certifications in cloud services (M365, Azure) and are a plus


What can we offer you?

  • Hybrid Working
  • Private Medical Insurance or Company Paid Health Cash Plan
  • Employee Assistance Program
  • 25 days holidays plus your birthday off
  • Option to purchase additional holiday (up to 5 days)
  • Company Pension Scheme
  • Life Assurance x 4
  • A diverse workforce
  • Employee investment with Node4 training Academy
  • Family savings and shopping discounts through the Node4 benefits portal.
  • Discounted Gym Membership
  • Modern facilities with open and welcoming breakout areas
  • Company Social events
  • Never ending supply of hot and cold drinks, biscuits, sweets, and fruit


Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.