Service Desk Specialist

1 week ago


Derby, United Kingdom STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**HOW YOU WILL MAKE A DIFFERENCE**:
About you:
**Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for hands on trouble shooting, and supporting global stakeholders within a collaborative environment? If so, then a career with STERIS in our IT Service Desk Team could be a great fit for you.**

About Us:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you **GROW**, **LEARN** and **MAKE A DIFFERENCE**.

**WHAT YOU WILL DO**:
We are currently recruiting for an IT Service Desk Specialist vacancy. This is an excellent opportunity to join us at a skilled level in a division that supports the business through best in class IT service delivery.

The main focus of this role is to provide technical support, covering 1st and 2nd line issues across EMEA. The individual will work in close co-ordination with the other service desk users and U.S Information Technology team.
- support for PC and server hardware, desktop software, telephony, network & remote connectivity.
- Provide support to STERIS for end user incidents and provisioning.
- Performs wireless device support.
- Monitors and responds to problems assigned in the European service desk operation environment recording conversations and troubleshooting in detail.
- Escalates problems to appropriate IT team members when needed.
- Participates in on call rotation of service desk after hours support.
- Will also need to create, review, maintain, and where necessary retire knowledge base articles.
- Professionalism and co-operation when communicating with customers, team members, and management is essential.

**Education Degree**:
**Required Experience**:

- At least two years hands on experience in an IT technical support position
- Experience working, triaging and escalating and managing tickets in a global support operation
- Microsoft 365 stack experience
- Basic core network stack understand for LAN and WAN systems
- Awareness of Cloud, and On Premise telephone system administration and support

**Preferred Experience**:
ITIL based ticketing system (ServiceNow), MS Office 365, Active Directory Account management, Windows 10-11, printers, etc

**Skills**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.



  • Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the...


  • Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a...


  • Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a...


  • Derby, Derbyshire, United Kingdom STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: ...

  • IT Service Desk

    2 months ago


    Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the...


  • Derby, United Kingdom QA Apprenticeships Full time

    **Who you’ll be working for**: Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Managed Services, Colocation, Cloud,...


  • Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...


  • Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...


  • Derby, Derby, United Kingdom Node4 Full time

    Become a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...


  • Derby, Derby, United Kingdom Node4 Full time

    Become a change maker and join Node4.Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your...


  • Derby, Derby, United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Based Derby Handling incoming support via phone, email and chat Resolving...


  • Derby, United Kingdom Searchability Full time

    SERVICE DESK ANALYST Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact / WHO ARE WE? A prominent construction materials group in the UK and...


  • Derby, United Kingdom Searchability Full time

    Join our team as a Service Desk Analyst at a construction materials company!A fantastic opportunity with a base in Derby awaits you. Embrace a competitive salary of up to £25,000 along with a host of benefits like 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme, and more.Who We Are:Our company stands as a leading figure in...


  • Derby, United Kingdom Express Recruitment Full time

    Express Recruitment are proud to be working with a firmly established, IT service provider in Derbyshire. Due to continued UK and international growth, our client is seeking a technical astute Service Desk Manager who can demonstrate a wide range of hands-ontechnical skills. In return, our client are offering a generous starting salary of up to £50,000...


  • Derby, Derby, United Kingdom RECARDO GROUP LIMITED Full time

    Job Title: Trainee Service Desk AnalystSalary: £25,000 per annumLocation: Lockington - DerbyAt Recardo Group, we are excited to be working with a top-tier organization to find a talented Service Desk Analyst. Joining the First Line Support Team, you'll be pivotal in providing technical assistance to our employees in different locations. Your role involves...


  • Derby, Derby, United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...

  • Service Desk 24/7

    2 months ago


    Derby, United Kingdom Node4 Full time

    A professional, outgoing, and technically savvy person is needed to join our fast-paced 24/7 Team here at Node4, working a shift pattern of four on and four off. You will play a crucial role in the Service Desk's ability to provide Node4 clients with outstanding customer service, including helpdesk ticketing and issue and incident management support. This...

  • Service Desk 24/7

    2 weeks ago


    Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...

  • Service Desk 24/7

    4 weeks ago


    Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...


  • Derby, United Kingdom Althaus Digital Full time

    Are you looking to build an IT career within an experienced & professional environment? **Main Purpose of Role** **Responsibilities & Duties** - Providing a consistently high standard of technical support & client service to end users & business owners - Logging & updating Tickets in our Service Desk system - Troubleshooting Level 1 technical queries -...