Service Desk Manager
2 weeks ago
VIQU Ltd is seeking a seasoned Customer Service Desk Manager to lead and inspire our growing service desk team. As a key member of our service delivery team, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.
Key Responsibilities- Ensure the Service Desk operates efficiently and securely, aligning with both business goals and compliance with industry standards.
- Lead, inspire, and coach the Service Desk team, encouraging high performance in troubleshooting systems.
- Manage escalations, resolve technical issues (e.g., transaction failures, reconciliation errors), and drive first-class support across multiple customer touchpoints.
- Use metrics like transaction success rates to identify trends and opportunities for improvement.
- Proven experience leading and developing high-performing Service Desk teams in payments or equivalent industries (e.g., Retail tech, Logistics, SaaS).
- Demonstrated ability to manage and troubleshoot high-volume transaction environments.
- Familiarity with or experience in payment security standards (e.g., PCI-DSS or similar security standards in adjacent industries).
- Strong communication and leadership skills, with the ability to motivate and manage a team.
For further information, please contact Jenny Saban.
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Service Desk Manager
2 weeks ago
Derby, Derby, United Kingdom VIQU Limited Full timeService Desk ManagerVIQU Limited is seeking a dedicated and customer-focused Service Desk Manager to lead and inspire our growing service desk team. As a key member of our Service Delivery team, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.About the RoleWe are looking for a...
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Service Desk Manager
2 weeks ago
Derby, Derby, United Kingdom VIQU Limited Full timeService Desk ManagerVIQU Limited is seeking a highly skilled and experienced Service Desk Manager to lead our growing service desk team. As a key member of our operations team, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.About the Role:We are looking for a committed and...
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Service Desk Manager
2 weeks ago
Derby, Derby, United Kingdom VIQU Limited Full timeService Desk ManagerVIQU Limited is seeking a highly skilled and experienced Service Desk Manager to lead our growing service desk team. As a key member of our operations team, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.About the Role:We are looking for a committed and...
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Service Desk Manager
6 days ago
Derby, Derby, United Kingdom VIQU Limited Full timeAbout the Role:VIQU Limited is seeking a dedicated and customer-focused Customer Service Desk Manager to lead and inspire the growing service desk team. This role will report directly to the Head of Service Delivery and play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.The ideal candidate...
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Customer Service Desk Manager
3 days ago
Derby, Derby, United Kingdom VIQU Limited Full timeAbout UsAt VIQU Limited, we are seeking a highly skilled and experienced Customer Service Desk Manager to lead our growing service desk team.Key Responsibilities· Ensure the Service Desk operates efficiently and securely, aligning with both business goals and compliance with industry standards.· Lead, inspire, and coach the Service Desk team, encouraging...
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Customer Service Desk Lead
1 week ago
Derby, Derby, United Kingdom VIQU Limited Full timeAbout the Role:VIQU Limited is seeking a skilled Customer Service Desk Manager to lead and inspire the growing service desk team. This role will report directly to the Head of Service Delivery and play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences.The ideal candidate will have a background in...
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Service Desk Trainer
4 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.This role encompasses a range of technologies, including private...
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Service Desk Trainer
4 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.This role encompasses a range of technologies, including private...
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Service Desk Trainer
4 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.The ideal candidate will have a strong understanding of IT...
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Service Desk Trainer
4 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.The ideal candidate will have a strong understanding of IT...
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Service Desk Trainer
1 month ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Trainer to join our team at Node4 Ltd. As a Service Desk Trainer, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.Key Responsibilities:Design and deliver engaging technical and ITIL-based training programs.Develop...
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Service Desk Trainer
1 month ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Trainer to join our team at Node4 Ltd. As a Service Desk Trainer, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.Key Responsibilities:Design and deliver engaging technical and ITIL-based training programs.Develop...
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Service Desk Trainer
3 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.The ideal candidate will have a strong understanding of IT...
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Service Desk Trainer
4 weeks ago
Derby, Derby, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a skilled and energetic IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.The ideal candidate will have a strong understanding of IT...
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Service Desk Trainer
2 weeks ago
Derby, Derby, United Kingdom Node4 Full timeAbout the RoleWe are seeking a skilled IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices. In this role, you will be responsible for designing, delivering, and overseeing technical training programs tailored for service desk agents.Key ResponsibilitiesDesign and deliver engaging technical and ITIL-based...
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Service Desk Support Specialist
4 weeks ago
Derby, Derby, United Kingdom Searchability Full timeService Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our IT team, providing technical support to employees across multiple locations.Key Responsibilities:Manage support requests through phone, email, and chatResolve technical issues swiftly, minimizing disruptions to business operationsCollaborate with internal teams to...
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Service Desk Support Specialist
4 weeks ago
Derby, Derby, United Kingdom Searchability Full timeService Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our IT team, providing technical support to employees across multiple locations.Key Responsibilities:Manage support requests through phone, email, and chatResolve technical issues swiftly, minimizing disruptions to business operationsCollaborate with internal teams to...
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Service Desk Support Specialist
4 weeks ago
Derby, Derby, United Kingdom Searchability Full timeService Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our IT team, providing technical support to employees across multiple locations.Key Responsibilities:Manage support requests through phone, email, and chatResolve technical issues swiftly and minimize disruptions to business operationsProvide exceptional customer service to...
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Service Desk Support Specialist
4 weeks ago
Derby, Derby, United Kingdom Searchability Full timeService Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our IT team, providing technical support to employees across multiple locations.Key Responsibilities:Manage support requests through phone, email, and chatResolve technical issues swiftly and minimize disruptions to business operationsProvide exceptional customer service to...
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Service Desk Support Specialist
2 weeks ago
Derby, Derby, United Kingdom Lucid Support Services Ltd Full timeService Desk Analyst Job DescriptionWe are seeking an experienced Service Desk Analyst to join our team at Lucid Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring prompt resolution.Key Responsibilities:Provide first and second-line technical support via...