Service Desk Specialist

6 months ago


Derby, United Kingdom STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the globe

We are currently recruiting for a Service Desk Specialist to join this incredible journey and make their impact.

The Service Desk Analyst is generally skilled in all areas of the front-line IT customer support.

Professionalism and cooperation when working with customers, team members and management is essential.

**Duties**:
As a Service Desk Analyst within Steris you will:
1. Provide first level Service Desk support to STERIS employees.
2. Provides phone support for end user problems and requests.
4. Uses appropriate problem recognition, research, isolation and resolution steps.
5. Perform computer hardware and software related repairs.
6. Perform wireless device troubleshooting.
7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
8. Provides support for facility, remote facility and home based users.
9. Provides support for USA and other global facilities.
10. Monitors and responds to ticketing system assignments.
12. Escalates when needed; notifying appropriate I.T. resource.
13. Participates in on-call rotation of Service Desk after-hours support.

End User Administration

2. Configures and deploys mobile devices and performs wireless administration.
3. Creates and maintains standard operating procedures and knowledge base articles

**Skills**:
Skills Required for this role include:
**Soft Skills**

a. Telephone etiquette with professional verbal and written communication skills
b. Listening and questioning skills
c. Self-starter who adapts readily to changes in workload, staffing and scheduling
d. Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
e. Able to multi-task and seek out the appropriate resources independently to resolve issues.

**2. Technical proficiency**

a_. Account Management:_
ii. Password
iii. Joining computers to Active Directory
- b. Software:_
i. Windows Operating System, current and prior versions
ii. Microsoft Office including Outlook
iii. Spyware and virus software
- c. Hardware:_
i. Computer - laptop, tablet and desktop
ii. Wireless - smart devices

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.



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