Service Desk Specialist
6 months ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the globe
We are currently recruiting for a Service Desk Specialist to join this incredible journey and make their impact.
The Service Desk Analyst is generally skilled in all areas of the front-line IT customer support.
Professionalism and cooperation when working with customers, team members and management is essential.
**Duties**:
As a Service Desk Analyst within Steris you will:
1. Provide first level Service Desk support to STERIS employees.
2. Provides phone support for end user problems and requests.
4. Uses appropriate problem recognition, research, isolation and resolution steps.
5. Perform computer hardware and software related repairs.
6. Perform wireless device troubleshooting.
7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
8. Provides support for facility, remote facility and home based users.
9. Provides support for USA and other global facilities.
10. Monitors and responds to ticketing system assignments.
12. Escalates when needed; notifying appropriate I.T. resource.
13. Participates in on-call rotation of Service Desk after-hours support.
End User Administration
2. Configures and deploys mobile devices and performs wireless administration.
3. Creates and maintains standard operating procedures and knowledge base articles
**Skills**:
Skills Required for this role include:
**Soft Skills**
a. Telephone etiquette with professional verbal and written communication skills
b. Listening and questioning skills
c. Self-starter who adapts readily to changes in workload, staffing and scheduling
d. Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
e. Able to multi-task and seek out the appropriate resources independently to resolve issues.
**2. Technical proficiency**
a_. Account Management:_
ii. Password
iii. Joining computers to Active Directory
- b. Software:_
i. Windows Operating System, current and prior versions
ii. Microsoft Office including Outlook
iii. Spyware and virus software
- c. Hardware:_
i. Computer - laptop, tablet and desktop
ii. Wireless - smart devices
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
-
Service Desk Specialist
6 months ago
Derby, United Kingdom STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **HOW YOU WILL MAKE A DIFFERENCE**: About you: **Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion...
-
IT Service Desk Support Professional
4 weeks ago
Derby, Derby, United Kingdom Syntax Consultancy Limited Full timeJob Title: IT Service Desk Support ProfessionalJob Description:As a Technical Help Desk Specialist, you will provide IT technical support to clients across the midlands. This role involves offering assistance and resolving issues related to IT systems and equipment.Key Responsibilities:Provide first-line technical support to clients via phone, email, and...
-
Service Desk Apprentice
6 months ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...
-
IT Service Desk Engineer
1 month ago
Derby, United Kingdom CV-Library Full timeIT Service Desk Engineer Derby Permanent £22,000- £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and own...
-
IT Service Desk Engineer
4 weeks ago
Derby, United Kingdom CV-Library Full timeIT Service Desk Engineer Derby Permanent £22,000- £28,000 (DOE) + Benefits An IT Service Desk Engineer needed for a permanent role in Derby. this role involves providing IT technical support to clients across the midlands therefore a Full UK Driving Licence and own vehicle is preferred. Start ideally November/December...
-
IT Service Desk Engineer
3 weeks ago
Derby, United Kingdom CV-Library Full timeIT Service Desk Engineer Derby Permanent £28,000 (DOE) + Benefits We are seeking a permanent IT Service Desk Engineer based in Derby. This role will involve providing technical support to clients across the Midlands. A Full UK Driving Licence and access to your own vehicle are preferred. immediate start, ideally November/ December ...
-
Customer Service Desk Manager
4 weeks ago
Derby, Derby, United Kingdom VIQU Limited Full timeAbout UsAt VIQU Limited, we are seeking a highly skilled and experienced Customer Service Desk Manager to lead our growing service desk team.Key Responsibilities· Ensure the Service Desk operates efficiently and securely, aligning with both business goals and compliance with industry standards.· Lead, inspire, and coach the Service Desk team, encouraging...
-
IT Service Desk Engineer
1 month ago
Derby, United Kingdom CV-Library Full timeIT Service Desk Engineer Derby Permanent £22,000 - £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and own vehicle...
-
IT Service Desk Engineer
2 weeks ago
Derby, United Kingdom Syntax Consultancy Ltd Full timeIT Service Desk Engineer Derby Permanent £28,000 (DOE) + Benefits We are seeking a permanent IT Service Desk Engineer based in Derby. This role will involve providing technical support to clients across the Midlands. A Full UK Driving Licence and access to your own vehicle are preferred. immediate start, ideally November/ December 2024. A chance to join an...
-
IT Service Desk Engineer
3 weeks ago
Derby, United Kingdom Syntax Consultancy Full timeJob Description IT Service Desk EngineerDerby Permanent£28,000 (DOE) + Benefits We are seeking a permanent IT Service Desk Engineer based in Derby. This role will involve providing technical support to clients across the Midlands. A Full UK Driving Licence and access to your own vehicle are preferred. immediate start, ideally November/December 2024. A...
-
Support Service Desk Consultant
5 months ago
Derby, United Kingdom Andy File Associates Ltd Full time**Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position** **Support Service Desk Consultant Outline Role**: **Responsibilities**: - The responsibilities of this role are significant and wide ranging, below are detailed the responsibilities and consequently the deliverables required of...
-
Senior Service Desk Power Platform Developer
6 months ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...
-
IT Service Delivery Expert
1 week ago
Derby, Derby, United Kingdom risual Limited Full timeWe are seeking a skilled IT Trainer with expertise in Service Desk operations and a deep understanding of ITIL best practices to join our team at risual Limited.Job SummaryThis role encompasses designing, delivering, and overseeing technical training programs tailored for service desk agents. The ideal candidate will have experience in delivering IT training...
-
Customer Service Manager
1 month ago
Derby, United Kingdom CV-Library Full timeCustomer Operations Manager – Up to £50,000 – Derby VIQU are recruiting for a customer operations manager on behalf of an award-winning business dedicated to delivering innovative worldwide solutions. The ideal candidate will have excellent leadership skills and proven experience of leading a team who has helped to support transactions....
-
Front Desk Associate
4 weeks ago
Derby, Derby, United Kingdom LGH Hotels Management Full timeThe RoleWe are seeking a skilled and friendly individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for providing a warm and welcoming experience, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.Key ResponsibilitiesProvide...
-
Service Desk Agent
2 months ago
Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Derby, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
IT Technical Support Specialist
4 weeks ago
Derby, Derby, United Kingdom Syntax Consultancy Limited Full timeIT Service Desk Engineer opportunity available at Syntax Consultancy Limited.We are seeking a skilled IT Technical Support Specialist to provide technical assistance to our clients across the midlands.As a key member of our team, you will leverage your IT expertise to deliver exceptional support and ensure seamless operations.Key Responsibilities:Provide...
-
Recovery Worker Specialist
4 weeks ago
Derby, Derby, United Kingdom Service Care Solutions Full timeJob Description:We are seeking a dedicated and experienced Recovery Worker to join our team at Service Care Solutions. The successful candidate will have a strong background in substance misuse and addiction, with a passion for supporting individuals to achieve their recovery goals.Key Responsibilities:* Conduct assessments with service users to identify...
-
Derby, Derby, United Kingdom Syntax Consultancy Ltd Full timeAbout the RoleIT Service Desk Engineer needed for a permanent role in Derby, providing IT technical support to clients across the midlands. This opportunity offers a chance to join an established IT Managed Services business with a proven track record spanning 20+ years.A full UK driving licence and own vehicle are preferred. The start date is ideally...
-
Customer Service Ambassador
2 weeks ago
Derby, United Kingdom Stok UK Full timeLocation: DerbyEstimated Salary: £24,000 per annumWorking Hours: Monday to Friday, 8.30am - 5.00pmWe are seeking a professional and welcoming individual to facilitate the smooth operation of our front desk.About the Role:The successful candidate will be responsible for managing front-of-house responsibilities, security, telecommunications, and various...