Senior Service Desk Power Platform Developer

6 months ago

Derby, United Kingdom Node4 Full time

**Become a change maker and join Node4.**

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

**About the role**

We are looking for somebody to join our fast-growing Service Desk team as a senior Power Platform Developer. Our team services Dynamics products from on premise versions 2011 and later, and NAV 2009 onwards, all the way through to the latest updates of Dynamics 365.

As the single point of contact between the end-customer and the service being provided, a senior Power Platform Developer will deliver a customer-centric service by managing communications professionally and progressing more technical tickets in accordance with agreed Service Level Agreements.

The Senior Service Desk Power Platform Developer role is responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA’s. They will be responsible for code fixes and deployments to existing customer systems.

They will be supporting the support consultants with more technical support to resolve any technical tickets.

**Key Tasks**
- Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution, and communication of tickets.
- Restoring ‘normal operational service’ as quickly as possible for customers, managing user communication and where necessary escalating tickets using defined procedures. Our aim is to do this without the need for further escalation where possible.
- Providing remote and, if required, in person hands on functional and technical knowledge as well as managing long-term client relationships within the context of the role.
- Responsible for creating, testing, and documenting processes related to Dynamics and Power Platform.
- Proactive monitoring of systems performance and usage.
- Production of regular and ad-hoc customer reports.
- Conducting monthly/ ad-hoc / user satisfaction call-backs/ surveys.
- Identifying areas for improvement within the service desk and collaborating with others across group on company-wide improvements.
- Presenting new features introduced in releases by Microsoft and involved in Evergreening customer sites.
- Acting as a technical point of escalation.
- Bringing your personal energy and enthusiasm to your work for clients.

**Essential Experience**
- You will have experience in a service focused role. Preferably working within a Service Desk environment.
- Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders.
- Experience in administrating SharePoint.
- Work with the service desk consultants, other developers, and clients to ensure that Power Platform solutions using Microsoft Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning properly to solve system issues.
- Provide technical guidance and mentorship to the service desk team.
- Estimate changes to the client’s system and be able to implement changes.
- Technical reviews of client tickets
- Proactive communicator and willing to share information.
- Excellent verbal and written communication skills.
- Exercises good judgement, knows when to flag issues and when to deal with independently.
- An understanding of ITIL best practice is preferred.
- An enthusiasm to progress a career within a professional Dynamics Customer Engagement context.

**Skills**
- Strong development knowledge using Microsoft Power Platform, including PowerApps, Power Automate.
- Strong experience with c#,.NET, Java, Power automates, logic apps and canvas apps.
- Provide technical guidance and mentorship to other junior developers.
- Stay up to date with developments in the Microsoft related products to provide support for new incoming products.
- Knowledge and good practices using DevOps when storing code changes.
- Experience with Dynamics 365 CE
- Strong problem solving skill

**What can we offer you?**
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

**Why join Node4?**

Founded in 2004, Node4 has experienced exceptional growt

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