Service Desk Apprentice

5 months ago

Derby, United Kingdom Node4 Full time

**Become a change maker and join Node4.**

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

**About the role**

Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Managed Services, Colocation, Cloud, Connectivity and Unified Communication solutions.

The Service Desk Apprentice role will sit in our Service Desk Team. Our Service Desk Team are the focal point of resolving all technical issues for Node4 Group clients. In the Service Desk Team we provide first class support to our customers ensuring they are leveraging the benefits of their technology investment.

**What will you bring?**
- Excellent communication skills, both written and verbal
- Confidence to work and communicate across a variety of audiences in a professional manner
- Excellent time management skills and an ability to prioritize and multi-task
- Attention to detail and getting it right first time
- Being able to work as part of a team
- Pro-Active and be willing to learn
- Analytical and customer focused approach
- Ability to work pro-actively and to tight deadlines
- Desire to work within and achieving in a performance driven environment
- Desire to work in a Customer Focused environment
- Desire to working in an ITIL based environment

**What can we offer you?**
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

**Why join Node4?**

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 12,000. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

**Type**:
Fixed Term - Full Time

**Location**:
Derby

**Job Function**:
Service Desk

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