Reception Manager

7 days ago

Central London, London, United Kingdom DoubleTree by Hilton London West End Full time

Here at Crimson Hotels, we know our colleagues are key to our success. Thats why were passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.

We have an exciting opportunity for an experienced Reception Manager to join the team at Crimson Hotels. As FDM, you will play a pivotal role in leading the Front of House departments.

The Role

You will support the Reception Manager in ensuring the smooth and efficient operation of the Front of House department and delivery of departmental performance and standards. You will help lead and manage the Front Desk and Night teams to exceed our guests expectations. You will drive the performance of your team through coaching, regular feedback, support and accountability to deliver intuitive and consistent service. You will support the hotels warm and professional guest arrival and departure experiences, along with ensuring all guest requests are proactively sought and fulfilled pre, during and post their stay, with coordinated inter-departmental communication.

The Person

In addition to having experience in a similar role, you will be commercially astute and will demonstrate strong leadership and team management skills. You will be able to coach and develop a team to deliver intuitive and consistent guest satisfaction and drive guest loyalty. Finally, you will have exceptional attention to detail and be comfortable working with other managers to nurture the hotels positioning in the luxury hotel market.

Benefits

  • Highly competitive salary and benefits package
  • GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • Private Healthcare Plan financial assistance towards the cost of healthcare
  • 2 x annual salary life assurance
  • Learning and development opportunities from lots of in-house and external training courses and programmes and over 1,000 training courses available on Hilton University
  • Opportunities for promotion and transfer across the company and Hilton group on a national and international level
  • Free-of-charge dry-cleaning of work attire

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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