Reception Supervisor

2 weeks ago

Central London, London, United Kingdom The BoTree Full time

The Botree luxury hotel is the hottest new opening in London We are bringing together the team to deliver conscious luxury to our discerning guests. We now have an exciting opportunity available for a Reception Supervisor.

Reporting to the Guest Experience Manager ourReception Supervisoroversees the reception team to ensure that all guest needs are met,standards of operation are always adhered to and service expectations are exceeded.Through the promotion of knowledge,expertise and personality ourReception Supervisorcreates anddeliversincredible guest experiences.

Your key responsibilities will be:

  • Working with the Front Office Manager to develop and maintain departmental standards.
  • Direct and coordinate the delivery of Guest Experience activities.
  • Display a pleasant and positive attitude and promote efficiency, courtesy and confidence within the department ensuring all guest requests are carried out in a timely and professional manner.
  • Ensure a conscious luxury service is delivered from the Reception Team.

What we would like ourReception Supervisorto bring:

  • Demonstrable experience of Supervising and motivating a team.
  • Previous, relevant experience in a luxury hotel.
  • Ability to communicate effectively with colleagues and guests.
  • Knowledge and use of property management, CRM and room key systems.
  • Excellent communication skills, both face-to-face and over the telephone.
  • Good level of written and spoken English
  • Distinctive, professional and warm personality
  • Understanding and sharing our values: Truth, Love and Compassion.

What we offer:

As aReception Supervisor,here are just some of the great benefits you will receive:

  • Discounted hotel rooms through Preferred Hotels.
  • Cycle to work scheme.
  • Use of gym at sister property, Lincoln Plaza
  • Dedicated employee assistance programme through Health Assured.
  • Wagestream financial wellbeing
  • Complimentary overnight stay to celebrate your work anniversary.
  • Birthday bonanza holiday: an extra days' holiday on your birthday.
  • Recommend a friend bonus: up to £750
  • Paid volunteering with our local community charity partnerships.
  • 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
  • Meals included whilst on duty.
  • Workplace pension scheme

At the BoTree, Truth, Love and Compassion drives our teams' decisions and focus to create an environment where our colleagues, guests, communities and plant can flourish.


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