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Reception Supervisor

2 months ago

London, Greater London, United Kingdom The Landmark London Full time

The Landmark London seeks passionate individuals to join a dynamic team where your strengths and growth potential are valued.

As a Reception Supervisor, you'll play a vital role in ensuring our guests experience exceptional service and creating a welcoming atmosphere for everyone.

Your Responsibilities:

  • Lead and inspire the reception team by setting a high standard of excellence and providing guidance and support to your colleagues.
  • Resolve guest inquiries and concerns promptly and efficiently, ensuring their satisfaction is always prioritized.
  • Contribute to the development and implementation of training programs for staff, fostering a culture of continuous learning and improvement.
  • Collaborate with other departments to ensure seamless operations and a positive guest experience.
  • Manage daily tasks and schedules effectively, optimizing staffing levels and resource allocation.

Benefits:

  • Competitive salary (£35,500 + service charge)
  • Comprehensive pension plan with company contributions
  • Generous employee discounts across our restaurants, spa treatments, and other properties
  • Complimentary stay after probationary period
  • Access to private medical insurance
  • Interest-free season ticket loan
  • Employee Assistance Programme offering 24/7 online GP access, mental health support, and virtual wellbeing resources
  • Opportunities for professional development through apprenticeships and management training programs
  • Bike to work scheme
  • Recommend a Friend incentive
  • Uniforms provided and laundered complimentary
  • Free meals on duty
  • Opportunity to participate in taskforces focused on business initiatives, community engagement, and environmental sustainability
  • Employee recognition schemes and social events including gala dinners