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Café and Reception Supervisor
2 months ago
At Corinthia London, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a Reception Supervisor, you will play a vital role in ensuring that our guests receive the highest level of service and attention to detail.
About the Role
The Reception Supervisor is responsible for overseeing the Reception team to ensure that all guest needs are met to the highest standards. This includes coordinating with front of house colleagues to ensure that our guests' expectations are consistently exceeded.
Key Responsibilities
- Supervise and coordinate the Reception team to ensure seamless guest service
- Collaborate with front of house colleagues to ensure exceptional guest experiences
- Assist in achieving revenue and occupancy targets
- Provide exceptional customer care and attention to detail
- Work closely with the Front Office Manager to achieve departmental goals and objectives
About You
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional service and creating memorable experiences for our guests. The ideal candidate will have:
- Previous experience in a luxury hotel environment
- A strong desire to learn and develop a career in hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in work
- The finest personal presentation
- Distinctive, professional, and warm personality
- Confidence and professionalism when interacting with high-profile guests
About Corinthia London
Corinthia London is a 5-star hotel that combines contemporary flair with traditional grandeur. We are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our hotel features 283 beautiful bedrooms, elegant restaurants, and bars, and the largest multi-award-winning spa in London.
Our Benefits
We offer a comprehensive benefits package that includes:
- Highly competitive salary
- 29 days paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Enhanced pension entitlement
- Season ticket loan
Our Commitment to You
We are committed to supporting your health and wellbeing and giving you more time with your family and friends. Our benefits package includes:
- Enhanced sick pay
- Eye test vouchers
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
