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Translation Account Representative

2 months ago

Sheffield, South Yorkshire, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Purpose

As part of our global project management team, you will provide a range of language services to a portfolio of customers, working with RWS tools and technologies, and applying industry best practice, to deliver quality projects on time and budget, achieving high levels of customer satisfaction to secure repeat business and drive profitable revenue growth for the group.

You will advise existing customers on appropriate new services and solutions as their needs mature over time, as well as on-board new customers into appropriate solutions to meet their specific requirements, providing support and guidance in particular to customers with no prior experience of working with multi-lingual projects.

Progression opportunities include management roles, leading teams of project managers at both local and remote RWS locations, and senior individual contributor roles, managing complex high-profile customer accounts.

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Job Overview

Key Responsibilities

  • Main point of customer contact, responsible for setting up end-to-end project work flows and managing all new project requests

  • Quoting projects accurately to fully reflect the scope of work required & coordinating schedules to meet customers’ preferred deadlines, ensuring key milestones are met

  • Briefing internal production teams thoroughly on all project requirements for successful completion of projects delivered to agreed expectations

  • Applying RWS tools, technologies and best practice project methodologies to complete all project activities efficiently, cost-effectively, on-time and to a high standard

  • Participating in customer status update meetings keeping customers informed of project progress, and contributing to regular business reviews, ensuring all resulting actions are completed effectively and on time

  • Delivering high levels of customer satisfaction to secure repeat business

  • Achieving target profit margins and good cash flow through accurate and timely invoicing, raising of purchase orders, and completion of project budgets

  • Adhering to ISO and quality control processes, including effective and accurate maintenance of project documentation (including version control, project archiving etc.)

  • Identifying potential opportunities as well as risks within your customer project base and escalating appropriately for support as required

Skills & Experience

  • Proactive solutions-focused approach
  • Customer-centric; able to see things from a customer’s point of view
  • Good risk management; able to anticipate and mitigate potential issues
  • Three years of industry experience, including certifications in TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and working with Sales Teams (desirable)
  • Proven track record of profitable revenue growth across a designated portfolio of accounts
  • On-boarding of new customers into solutions tailored to meet their specific needs
  • Strong organisational skills, with the ability to prioritise
  • Highly responsive, with good written/verbal communication skills when dealing with both clients and internal project teams
  • Collaborative team player
  • Ability to keep calm in a fast-paced pressured environment
  • Ambitious, with a desire to learn and progress
  • Ability to carry out assigned tasks with a high degree of independence and ownership
  • Proficiency in other languages (French and Spanish)
Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.â¯â¯

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values


Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWSâ¯â¯

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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