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Account Manager
1 month ago
Up to £29,000 + Benefits
Description
We are looking for a Customer Success Executive to join one of the world's leading EdTech companies. This is an exciting opportunity to grow a fast growing organisation and be a part of their mission to modernise education.
Key Responsibilities:
- Account Manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPI’s are achieved and increase Customer Advocacy.
- Work with Key Account Manger to support work on renewals and cancellations.
- Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
- Provide effective and timely communication with customers on queries, invoice issues and cancellation requests
- Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts
- Accurately Forecast renewals and report to the Manager Key Accounts
- Ensure all company systems are updated and conversations are logged and documented.
- Act as a customer advocate, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.
Requirements
- Experience in working in a renewals team or similar customer-focused teams.
- Understanding of the renewal process and customer.
- Effective communication and interpersonal skills, with the ability to build relationships and influence.
- Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
- Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience within the Education or Ed tech industry preferred but not essential.
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