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Service Manager

2 months ago

Sheffield UK, South Yorkshire, United Kingdom ECR Global Full time

Service Manager - Based in Sheffield 3 days a week on site, 2 days from home - up to £65k base plus package


My client is one of the largest household brands in the UK. They are currently seeking a strong service manager to help support the delivery of all existing and new IT services.


Key accountabilities include:

  • Manage the day to day delivery of IT Services & co-ordinate the involvement of all parties in the resolution of long running or complex High Priority Incidents
  • Perform the out of hours duty manager role on a rotational basis.
  • Analyse performance data and service monitoring capabilities to identify trends, underlying issues and services that are in need of improvement and lead the implementation of Service Improvement Plans.
  • Support the Senior Service Manager to ensure appropriate Service Level Agreements between the Business and Service Delivery. Review Service Level Agreements with both customers and suppliers on a periodic basis and verify they are fit for business need
  • Support the Senior Service Manager to ensure Service Risks are identified, understood and mitigated


The successful Service Manager must have the following essential skills:

  • Have strong analytical capabilities and excellent communication skills
  • Have experience in Service Management, Service transition and Service Level Agreements
  • Must be able to work with the technical staff from the Suppliers on a day-day basis.
  • Experience of working in an ITIL compliant environment (ITIL qualified)
  • Excellent track record of managing suppliers in reaching successful outcomes
  • Must be currently working with a well known brand in high level service management.